Jason Caragan Email & Phone Number

San Francisco, California, Us

Amsterdam, Nl

Cupertino, California, Us

Interaction and UI design for various machine learning services, reporting and conversational support tools used by Apple’s support and retail teams.

I led UX/UI design efforts for client projects, including the National Museum of Qatar and Yale School of Medicine. Across those projects I took on primary ownership of interaction design, usability evaluations, creation and maintenance of component-based atomic design systems, UX copywriting and interactive prototyping.

Sydney, Nsw, Au

I led product strategy for the collaboration and support tools Atlassian presales teams used to interface with customers. I drove projects aiming to reduce friction in the product trial and help experience across multiple customer contact channels, and managed department reporting on key operational and conversion metrics.

Sydney, Nsw, Au

I managed Atlassian's small, but mighty team of product onboarding specialists. My goals drive up user engagement and free-to-paid conversion rates, and to do it all at scale in adherence to a low touch, data-informed growth/support model.• Content Strategy: Drove content strategy for team’s expansive internal product knowledge base.• Voice of the User: Designed a standard reporting framework for delivering new user feedback trends and actionable product engagement insights to product leadership.• Leadership and Training: designed and delivered team's new hire onboarding plans, career progression frameworks and channel-specific customer engagement playbooks.

Sydney, Nsw, Au

• Advised new Atlassian customers on tool customization, configuration and best practices. I specialized in Atlassian's two flagship applications -- JIRA and Confluence. • Partnered with product teams to provide detailed reports on engagement and usability patterns, driving quarterly product and content marketing roadmaps.

San Ramon, Ca, Us

Inside sales rep for top virtualization, storage, networking provider Kovarus. I was responsible for new to existing lead generation and administration of company's sales operations tools, including Salesforce and internal inventory / product quoting systems. • Kovarus New Employee of the Year, 2008

User Experience Design Immersive

Data Analysis

Data Modeling/Warehousing And Database Administration

Ba, International Relations, Political Science