Providing professional real estate services to buyers and sellers, educating and guiding them through the home selling/buying process.

Responsible for delivering exceptional customer experiences to ensure overall client satisfaction and long-term retention. Led a client services team of team of 10 responsible for managing post-sale client relationships within the top 125 Illinois and Indiana accounts, and later promoted to lead a team of 13 responsible for managing post-sale client relationships within 1,000 large enterprise accounts, and managed their productivity by providing a combination of direction, clarity and feedback. Managed customer performance analysis and remdiation related to service assurance/crisis-management, SLA compliance, service delivery, billing, and overall account support, implementing service improvement plans as required. Optimized team productivity by removing barriers to solutions, helping them with problem solving, and guiding them through difficult situations. Routinely checked in with my team through one-on-one meetings to identify potential issues and ensure the highest quality customer relationships.

Led strategy development and financial planning for a 40 person professional sales organization supporting 600+ California State/Local Government and Education accounts generating $247M in annual revenue. Accountable for monthly close and reconciliation, plus full deal lifecycle, including business development, strategic alliance development, sales management, and financial sustainability. Responsible for improving sales force productivity and efficiency through development and execution of strategic sales plans, including account coverage and resourcing strategy. Drove resolution of all internal and external post-sale issues.

Responsible for functional management and financial decision support for AT&T’s large-client retention and growth targets. Held overall deal governance accountability, including financial analysis and strategy, deal review and approval, P&L forecasting, and contractual negotiation. Researched key trends that had potential impact on future performance, and communicated to executive management

Responsible for functional management and development of proposals supporting divisional and corporate profitability goals. Reviewed and approved financial solutions for WorldCom’s global outsourcing business unit, presenting business cases to oversite committees as needed. Acted as the department SME, developing pricing strategy, reviewing contractual terms and conditions, and negotiating contracts to produce profitable, supportable and sustainable agreements. Extensive matrix-management in both domestic and international environments.

Assisted with the opening and establishment of MCI WorldCom’s European pricing & contract management division. Responsible for hiring and building in-country teams in England, Germany, Spain and Italy; managing a team of financial analysts focused on developing multi-country financial models supporting country-specific product sets; and as “player-coach,” managing a small team, performing financial analyses and communicating results.

Responsible for maximizing profitability through ongoing financial and variance analysis, development of individual case basis pricing and contract structure. Collaborated with cross-functional teams to develop account strategy and performance against metrics.