Jason C.F. Lai Email & Phone Number

Hong Kong SAR

- Lead a team consisting of 2-3 Assistant Managers, 1-2 Administrative Assistant (Executive Officer II or equivalent) and 2 Assistant Clerical Officers in implementing the new electronic submission (e-Submission) of applications for the Student Grant, as well as handling public enquiries, doubtful cases and wrong payment;- Oversee operational matters of.

Hong Kong SAR

- Lead and oversee a TaskForce consisting of Administrative Assistants and Project Assistants in handling "COVID-19" related health issues;- assist in - (a) COVID-19 related duties, including logistical arrangement, maintaining effective liaison with various stakeholders, replying enquiries and complaints, compiling statistical returns and assisting in.

Hong Kong SAR

- Led and oversaw a team of Project Administrators / Senior Clerical Officers in handling enquiries, complaint and appeal cases on Employment Support Scheme (ESS) applications received or referred by the Central Processing Agent, other Departments/organizations, etc.;- Provided training and guidance to Project Administrators / Senior Clerical Officers.

Hong Kong SAR

- Acted as the Business Analyst to monitor the implementation of the computer systems under the Government Cloud (GovCloud) Platform by Agile development approach;- Facilitated User Acceptance Test (UAT) for the systems and ensured deliverables meet the business and technical requirements;- Provided system trainings for staff including preparing training.

Hong Kong SAR

- Elicited information on business process through running meetings and workshops with stakeholders across divisions and functions;- Participated in project management and vendor management for different modules of an Integrated Student Financial Assistance System (ISFAST);- Demonstrated as an expert on data analysis, data exchanges and data.

Hong Kong SAR

- Acted as Business Analyst to coordinate system user requirements with various stakeholders;- Core liaison officer with the HKEAA, SWD and EDB for data exchange exercises to confirm applicants’ eligibility, avoid double subsidies and protect the public fund;- Implemented mechanism for advanced payment of School Textbook Assistance Scheme;;- Implemented.

- Managed Information Systems in SHINEWING (HK) CPA Limited;- Provided IT infrastructure consultation;- Helpdesk Support for VIP users, including blackberry support;- Responsible for management, control and reporting of users access in systems. Control accounts and group policy under Active Directory;- Backup and restored data in database server;- Handled.

- Supervised Junior Consultants on their daily works;- Provided investment strategy and portfolio solutions to clients based on their risk level determined in Financial Analysis;- Familiar with the nature of Cash Equity, Bond, FX, Commodity, and Derivatives so as to adjust and rebalance clients’ portfolio weight;- Pro-actively achieved personal and.

- Supported call-center/centric system, including call management system (CMS) on UNIX;- Developed internal system by C# programming language;- Helpdesk support for customers by using Remedy as the action response, logging, and central control system;- On-site server support for valued customers and maintain good relationship with them at the same time.