Jason Chen Email & Phone Number

Grand Rapids, Michigan, United States

Rockford, Mi

Serves as Director responsible for supervising and managing the MVP Sports Clubs Tennis Program by providing world class facilities, programs, and instruction both on the court and through customer service. Ensures team members understand and exemplify MVP Sports Clubs values and service standards. Maintains quality team of tennis professionals by interviewing, hiring, and training in best practices. Identifies opportunities to increase member engagement and drive member service and retention.❖ Managed up to a team of 6 tennis professionals with up to 20 indirect reports in Operations Dept. and Service Desk ❖ Exceeded budgeted net revenue 120% during first year on job and avg. 20%+ budgeted net revenue during tenure ❖ Achieved 60% net revenue above budget during 2014 and increased gross revenue by approx. 60% during 2013❖ Developed comprehensive SOP for front line employees that other locations (clubs within company) have adopted ❖ Determines schedule of MVP programs with emphasis on driving member programming and increasing retention ❖ Analyzes consumer trends, evaluates programs, and communicates program offerings through website and flyers