Jason Chestnut Email & Phone Number

Asheville, Nc, Us

Asheville, Nc

Worked remotely as part of the Support/Help desk team before being assigned as an embedded resource for The Quartz Corp. In this role, I was the main point of contact for escalated service issues, helped to refine service processes and documentation, worked directly with TQC's in-house IT both domestically and remotely with their plant in Norway. Worked in both TQC's ticketing system (FreshService, built on the FreshDesk platform) and EO's ticketing system.

Asheville, North Carolina Area

As part of a team of three project engineers, I was assigned projects of varying sizes for clients. This involved assessing the client’s needs, writing up a statement of work with estimates for labor, hardware, and software, then coordinating with the client to schedule installations. Projects included assembling, imaging, and deploying new servers (Windows Server 2016 - 2019), Aruba switches, Sonicwall firewalls, wireless access points, performing network assessments, working with vendors to… Show more As part of a team of three project engineers, I was assigned projects of varying sizes for clients. This involved assessing the client’s needs, writing up a statement of work with estimates for labor, hardware, and software, then coordinating with the client to schedule installations. Projects included assembling, imaging, and deploying new servers (Windows Server 2016 - 2019), Aruba switches, Sonicwall firewalls, wireless access points, performing network assessments, working with vendors to assist in installing vendor-specific hardware and software including security systems, phones, and other peripheral hardware such as printers, scanners, and fax machines. Show less

Asheville, Nc

Embedded with Asheville Radiology Associates as their onsite IT support engineer. Worked directly with Mission Hospital IT and PACs teams, provided direct assistance for radiologists, employees, executives. Configured and installed home PACs reading stations for remote work.

In my role as a Senior Subject Matter Expert, my responsibilities included:-Training new technical support advisors to meet Apple's standards for excellence in customer service and technical acumen.-Assisted in supervising a team of 30 Subject Matter Experts, including coaching, delegating breaks and communicating emerging issues to upper management.In my role as a Senior advisor, my responsibilities included:-Customer service/tech support for iOS devices… Show more In my role as a Senior Subject Matter Expert, my responsibilities included:-Training new technical support advisors to meet Apple's standards for excellence in customer service and technical acumen.-Assisted in supervising a team of 30 Subject Matter Experts, including coaching, delegating breaks and communicating emerging issues to upper management.In my role as a Senior advisor, my responsibilities included:-Customer service/tech support for iOS devices including iphone, ipad and ipod. -Handled escalations/consultations from Tier 1 technical support advisors, providing technical assistance for more complex issues as well as a greater degree of customer care and guidance for sensitive situations. -While my area of focus was the iOS operating system and its associated devices, troubleshooting also involved working with the Mac OS and various versions of Windows (XP, 7, 8.1) gathering system logs, adjusting network and firewall settings, re-installing device drivers and updating operating system software.-Consistently held a customer satisfaction survey average of over 90%. Show less

Troubleshooting for technical issues with internet and phone service, including diagnosing and providing solutions for connectivity issues, servicing email accounts, resetting passwords, scheduling technician appointments. Also trained to explain billing details and upsell new services and products to existing customers. Was also assigned to two training classes as a mentor, assisted with supervisor callbacks and responded to customer surveys requesting callbacks. I maintained the highest stats… Show more Troubleshooting for technical issues with internet and phone service, including diagnosing and providing solutions for connectivity issues, servicing email accounts, resetting passwords, scheduling technician appointments. Also trained to explain billing details and upsell new services and products to existing customers. Was also assigned to two training classes as a mentor, assisted with supervisor callbacks and responded to customer surveys requesting callbacks. I maintained the highest stats on my team. Show less

Provided customer service for AARP members and their account records, including updating their address, adding a seasonal address, renewing their membership, creating new memberships, ordering literature and pamphlets as well as answering general questions.

Bachelor Of Science - Bs, Information Technology

Associate'S Degree, Computer And Information Systems Security/Information Assurance

Associate'S Degree, Communications/Journalism