Contributed as part of the leadership team leading a team of 15 professionals within the Customer Service Department, with responsibilities encompassing client-facing tasks and delivering end-to-end world-class service in the supply chain.Initiated and contributed to the Business Process Outsourcing Project, involving a vendor located in Shanghai, with the objective of assisting the company in sustainable expansion and cost reduction. Successfully enhanced team productivity and implemented change management, resulting in a remarkable 30% cost reduction in Human Resources under the South China Region.

Played a crucial role in the company's restructuring and transformation efforts, focusing on streamlining and insourcing operations processes, including Customer Service, Air Planning, and Warehousing.

Being part of the team that managed an Air Warehouse handling approximately 2000 tons of cargo monthly, serving as a pivotal Consolidation Warehouse for Air Export, Import, and South East Asia Transshipment Hub.Demonstrated expertise in process design, implementation, and ongoing enhancement of warehouse operations to align with company objectives and ensure compliance with local and global regulations.Played a key role in designing in-house Warehouse Management Systems (WMS), overseeing both Inbound and Outbound operations.Actively contributed to the expansion of the warehouse from 24,000 sq. ft to 41,489 sq. ft as part of the team implementing the new RACFS (Regulated Air Cargo Screening Facility) program initiated by the Hong Kong Civil Aviation Department.