Strategic coordination and implementation of Sales and Operational teams for a complex business model serving the healthcare market’s labor disruptions, including financial planning and forecasting, P&L analysis, AP and A/R reviews, hiring/terminations, B2B sales, process development, vendor management, and leadership development. USN provides full-spectrum strike management solutions for hospitals, clinics, and other healthcare-related facilities with a unionized workforce. Key Achievements:• Led strategic development of client collateral and the project management process through a collaborative effort between the Marketing, Sales, and Operational teams to increase sales by 160% (2022) and 315% (2023).• Consistently increased EBITDA results, delivering an 80% growth in 2022 and exceeding 2023 dollars by 70% by applying strategic concepts to the recruiting and operational process.• Created and successfully launched an internal recruiting process to meet the internal staffing demands of numerous simultaneous job actions, multi-state hospitals, and mega strikes, increasing the candidate pool by 500%.• Sourced and implemented new technologies to support unprecedented growth while exceeding the client’s expectations.

In my recent most roles of Vice President & General Manager with Titan Global Distribution, I am responsible for devising and directing implementation of day-to-day business management processes, including financial planning and forecasting, P&L analysis, AP and A/R reviews, hiring/terminations, B2B sales, and leadership development for 3rd Party Logistics Services company to realize strategic business objectives. One of my key job responsibilities in this role is to deliver warehousing, transportation, and installation of FF&E services to clients from various market verticals, as well as identify and capture business development opportunities in new verticals. I am tasked with establishing internal sales channel and hiring/mentoring team to consistently meet and exceed set performance objectives. I am also responsible for managing and guiding IT and Operations team to replace businesses operating system for improving operational efficiency, while overseeing migration into cloud-based environment.Below are my Key Achievements in this role:• Successfully managed retirement rate of 35% by recruiting staff members for growth-based business.• Created new leadership hiring process for succession planning for replacing 40% of management roles.• Outpaced Sales Team by 50% through establishment of new sales process for selling through internal network.• Increased efficiency and margin gains by developing and introducing new national cost structure for vendors.• Generated revenue growth of 20% by identifying emerging need of Healthcare Market and building new department to provide solutions to clients.• Increased revenue/EBIT per employee by 25% through implementation of new operating system, as well as enhanced turnaround and close ratios by creating and introducing new quoting process.

In my previous role of National Service Director – Fire Division at Cintas Fire Protection, I was responsible for developing and spearheading execution of Standard Operating Procedures (SOPs) for 1000 employees by coordinating closely with team of industry experts. I oversaw various responsibilities of newly developed role, such as policy creation and implementation, six sigma, training/development, and IT initiatives, while adhering to local, state, and federal standards and presenting reports to President of Fire Protection department. I played a key role in leading team of IT and Operation professionals to integrate new mobile platform for customer billing and reports. I was tasked with collaborating cross-functionally with department heads, including regional business directors, employment practices, diversity, safety, fleet, legal, accounting, and marketing to ensure timely completion of multiple parallel divisional level assignments/projects. I was also responsible for creating and deploying new hire program to facilitate onboarding and skill development of fire service technicians.Below were my Key Achievements in this role:• Reduced national inventory expenses by 30% through procedural ordering changes and consolidation.• Assisted company with implementation of organizational best practices for 6 new acquired business.• Organized and led over 20 internal seminars and external vendor training programs, as well as remotely supervised team of seven highly competent individuals from various backgrounds.• Launched Service Excellence Program to deliver process continuity and recovery plans coaching to underperforming GMs, as well as ensured consistent training and development of staff by overseeing creation of internal website.

In my role of General Manager – St. Louis Consolidated at Cintas Fire Protection, I was hired to champion creation and integration of day-to-day business management processes, such as financial planning and forecasting, P&L and A/R analysis, revenue and income growth, and B2B sales for full-service Fire Protection Company. I was responsible for allocating and administering operational budget with keen focus on reducing general expenses and accomplish cost saving goals for company. One of my additional assignments in this role was to oversee all HR initiatives for company, such as staffing, onboarding, training, professional development, disciplinary actions, and terminations.Below were my Key Achievements in this role:• Hired, trained, and mentored 10+ leaders for company in span of five years, as well as developed Standard Operating Procedures (SOPs) and facilitated nationwide implementation.• Accomplished 25% increase in route sales by creating operational and sales SOP’s, as well as facilitated company with implementation of new processes across 50 other locations.