Jason Clements Email & Phone Number

Herriman, UT, US

Taking on New Challenges as Field Operations Manager!Excited to share that I'm expanding my role and responsibilities at Burbach Companies! I'm now overseeing all aspects of field operations, from managing crews and ensuring quality to driving customer satisfaction and boosting profitability.This new challenge involves:Leading field teams: Negotiating with.

South Jordan, UT, US

St Paul, MN, US

• Support, troubleshoot, and update 360 Encompass interacting with hospital IT in positions such as System Administrators, System Analysts, Database Administrators, Interface Analysts, Network Security, HIM Management.
• Responsibilities include troubleshooting, custom report creation, ticket documentation, and finding the root cause of various issues of the 360 Encompass suite including: Clinical Documentation Improvement, Computer.
• Recipient of 3 “On the Spot Awards” for most individual cases in a year, quick response to weekend outage, and least cases turned over to escalations as well as 6 “Perk Awards” for excellence in customer satisfaction

Santa Clara, CA, US

• Work on and analyze problems of diverse scope including hardware, software, and environmental factors.
• Proactively investigate drive failures and replace the drive if needed
• Assisted customers and Sales Engineers with configuration of power supplies, cabling, and other hardware
• Proactively monitor the health of multiple arrays
• Assist customers in setting up different types of operating systems including Windows, Linux, and VM’s
• Answer and resolve support cases based on severity level, meet and exceed customer expectations

Round Rock, Texas, US

• EMC Symmetrix DMX and VMAX arrays remote resolve issues with redundant drives, power supplies, cabling, and other hardware
• Work from various client queues, inbound and outbound calls and live customer and internal escalation chats; received 3 separate award bonuses for excellent work on these escalations.
• Resolve cases from EMC clients worldwide
• Focus on FAST VP (Fully Automated Storage Tiering/Virtual Provisioning); technology to create superb speed and efficiency for customer data
• Support numerous elite clients such as Costco, Cisco, Bank of America, Federal, Chase, Walmart, Bloomberg, and Goldman Sachs

• Provides second level e-mail and telephone customer Unix System Administration "how to" support for Internet server and diagnose highly technical problems.
• Provides second level "how to" support for core services (Apache (HTTP), Sendmail (SMTP), POP/IMAP, FTP, Telnet, Cron, and e-commerce). Provides second level troubleshooting support for core services.
• Provides first level e-mail support for databases such as MySQL and programming/CGI questions using languages such as Perl and Java.
• Provides first level e-mail installation and configuration support of non-Verio provided third party applications that can be compiled and run on the server and for complex customization of core services.
• Monitors server hardware and network, and provides the first level of support to fix down servers and outages.
• Thoroughly describes and documents work using trouble ticketing system. If necessary, escalates problems to Tech III or System Administrators.