Jason C. Malone Email & Phone Number

Atlanta, Ga, Us

Alpharetta, Georgia, United States

-Manage daily intake of 40-60 inbound phone calls from Toyota Financial and Lexus Financial account holders-Process account maintenance tasks for customers as: processing payments, editing contact info, exploring retail extensions and lease deferrals, also providing pay-off information for customers to purchase their vehicle.-Also manage more complex customer situations: collection payment arrangements, missed payments, credit reporting information, providing needed documentation for relocation, repossession, titling formation, and opening total loss claims.-assist car dealers with payoff and titling information for purchased vehicles-assist national and regional insurance companies with titling information as well as beginning process on total loss claims-researching financial situations with Toyota accounting software as well as Citi Present and Pay and HSBC application.-conferring with other departments in a group setting to reach proper conclusions for customer.

Greater Atlanta Area

Managing a $700,000 retail storage facility, creating leases to fit tenants’ needs, managing billing and delinquent account collection as well as promoting the capabilities and competitive advantages of the facility to potential clients.• Maintained lowest delinquency percentage in the district (less than 4%).• Improved facility performance and increased occupancy to 93%, well above the required standard.• Developed strong vendor relations to ensure timely delivery of goods and services to support daily operations.• Created rental status reports on Excel to maximize property efficiency. • Awarded Property Of The Month on numerous occasions.• Selected for the Divisional Circle of Excellence Award in March 2008.

Greater Atlanta Area

Assisted the Atlanta Falcons Communications Department during Atlanta Falcons home games

Greater Atlanta Area

Supervised and trained retail sales team, meeting or exceeding store sales objectives.• Determined optimal staffing levels and labor costs.• Set up and maintained all sales promotions to maximize sales. Accounted for revenues and store inventory.• Awarded Employee Of the Month.