Jason C. Mcdaniel Email & Phone Number

Charlottesville, Va, Us

Wilkes Barre, Pennsylvania, Us

I provide executive oversight of a virtual organization, managing 6 Regional EAPs within an enterprise that has ~ 300 employees, 10,500 customers with 11.8 million covered lives, for AllOne Health, a national provider of Employee/Student Assistance, Organizational Development, Wellness, Crisis Management, & Concierge Programs, specializing in serving the Health Care, Higher Education, Government, & Human Services Industries ($49 MM in Annual Revenue).My responsibilities include leading Acquisition Integrations, P&L, Strategic Projects, New Services and New Technologies development and launch. I work closely with our Sales/ Marketing team on organic growth opportunities as well as with the Strategy VP and CEO on acquisition opportunities.Among my successes to date, I …>> Operationally integrated 14 standalone EAP programs into the legacy EAP business within 7 years.>> Managed growth from $4 MM to $49 MM in annual revenue.>> Helped save over $4 MM enterprise-wide by eliminating back office redundancies, internalization of formerly outsourced services, and volume discounts negotiating with current vendors.>> Virtualized EAP business by leveraging technology and newly developed protocols and systems to bring 14 formerly office-based EAPs together in a synergistically and operationally cohesive environment.>> Expanded services from traditional EAP clinical services to include Work/Life, Concierge, Life Coaching, Financial, Legal, and Medical Advocacy for the entire EAP enterprise. I’ve also added Video, Chat, Text, and Artificial Intelligence to move service delivery beyond traditional in-person or telephonic services.>> Led a team of in-house professionals to successfully build out a standalone Organizational Development Services line of business, purposed to compliment the core EAP business. OD services included: Leadership Development & Coaching; Change Management; Team Development; Conflict Mitigation; Process Facilitation; Diversity, Equity, & Inclusion.

All Points provides Employee Assistance, Training & Organization Development, and Specialty Substance Abuse & Impaired Worker Evaluations to > 100 customers (80,000 covered lives) regionally and nationally. As its Executive Director, I held full authority and responsibility for all areas of the business — P&L, managing Real Estate and Financial Assets investments to secure future of Non-Profit Business; Operations, Marketing/ Sales, Account Management/Customer Relations, Clinical Quality/ Critical Case oversight, IT Management, HR/ Benefits. I also served as Community Liaison, representing the organization in the Central Virginia community from a public relations perspective. I supervised 11 Clinical and Administrative professionals and reported directly to a Board of Directors representing customer companies.During my tenure, I …>>Created an excellent work culture and high performing team that maintained a 2% Annual Turnover rate over 11 years.>> Met or exceeded Financial Targets set by the Board in 10 out of 11 Years in the ED role — grewinvestment reserves, while yielding 9% profit sharing/annual bonus to staff.>> Maintained 97%+ Customer Retention over 11 Year Period — despite increased competition on price.>> Maintained outstanding customer service evaluation ratings — averaged 4.76 out of 5.0 for EAP Clinical Services and 4.52 out of 5.0 for Training & OD Services over a 7-year period.>> Increased national site EAP revenue (outside of Central Virginia) by 91%.>> Grew revenue by 20% during the Great Recession (2008-12), despite many customers downsizing / eliminating other employee benefits.>> Implemented highly effective annual cost analysis, launched community-based programs with local Chambers of Commerce and the regional United Way, and galvanized the maturation of the PeopleWorks Training & OD division

In my initial role at All Points, I was responsible for management and clinical consultation, psychosocial assessment, and motivational enhancement regarding work related performance concerns, mental health and substance abuse challenges, as well as family, marital, and relationship conflict. This included treatment planning, referrals to and coordination with community resources, case management, crisis intervention, and short-term counseling for employees and their families. I also conducted substance abuse professional (SAP) evaluations; responded to traumatic incidences at customer work sites (e.g., workplace fatalities, threats of violence, sudden RIFs); coached managers on leading through acute stress; and provided critical incident debriefing services.I provided Performance Consulting, Team Building, Change and Process Facilitation, Executive Coaching, Mediation, and OD Services to the customer base. Delivered performance improvement, risk management, wellness, and lifestyle management seminars and coaching support to diverse professional audiences Among other achievements, I …>> Maintained Annual Account retention rates of 98%+ for assigned employer customer accounts.>> Assisted clients in financial crisis as well as provided topical Financial Workshops.>> Developed a specialization in providing services to Nuclear Energy customers, delivering Management & Organizational Consultations to address critical workplace safety issues including substance abuse, threats of violence, and emotional impairment.>> Implemented a Customer Relations Management (CRM) database to track trends and accountpreferences for ongoing contacts and program promotions.>> Created a Customer Value Proposition survey, which identified what activities/ deliverables by the EAP were perceived as most value-added to corporate customers and their employees. Reshaped EAP Account Management activities and service processes based on survey findings.

Bachelor Of Arts - Ba, Psychology

Master Of Social Work - Msw, Clinical Social Work

Master Of Business Administration - Mba, Business Administration And Management, General