Jason Collelo Email & Phone Number

Toronto, On, Ca

Mississauga, Ontario, Canada

• Spearheading a department merger by implementing an 8-week cross-training program for staff to ensure best in class service, resulting in all staff being kept on board and retained during the transition while leading the team to achieve #1 sales revenue in all of Canada.• Generating a team sales increase by 23% and a 25% increase in revenue during the COVID-19 shut-down through implementing a new compensation program to achieve the club’s quarterly revenue targets while developing a new internal team social media marketing channel to foster better communication and align team goals.• Showcasing strong leadership and team management skills by providing quality coaching, training, and mentoring to a team of 15 direct reports tasked with delivering on company metrics while providing strong customer service to all members and guests, overseeing all recruiting, interviewing, and securing talent for the department, and processing new hire paperwork, payroll, and staff scheduling.• Executing effective financial and budget management through overseeing over $400K in membership dues while obtaining $60K in new membership sales on a monthly basis, managing and delivering payroll in a timely manner, and supporting corporate office’s budget management through overseeing performance management of direct report team members.• Demonstrating quality customer service and client relationship management by overseeing daily operations management of the entire club to support 8,000 members and over 100 guest visits per day while executing ongoing sales and marketing strategies to increase member engagement, revenue, and retention.• Improving organizational efficiency and productivity through actively participating within a departmental culture to deliver excellence in the areas of guest buying experience, service execution, and member retention by creating value-based relationships while proactively engaging members and guests in organizational programs and services.

Mississauga, Ontario, Canada

• Exhibited strong business development and operations management by developing, launching, and maintaining the member services business and marketing plans and delivery of corporate key messaging, ensuring ongoing adjustments where needed and successful achievement of goals/exceeding expectations through high-level service delivery.• Reduced attrition rate by 11% within a period of 3 month through effectively role-playing conversations with staff to improve communication with members while introducing promotional opportunities for members who chose to put their membership on hold instead of cancelling with the club.• Processed the highest daily customer transaction rate within the entire company while retaining the highest member base throughout Canada going into the COVID-19 lockdown by developing a platoon roster which allowed the team to vary their customer service tasks and duties in order to take ‘mental breaks’ while promoting a company policy of ‘compassionate service’, resulting in the quickest member base recovery throughout all of Canada post-lockdown.• Ensured effective team productivity and efficiency levels through creating a monthly duty schedule based on club activity and volume while providing ongoing team coaching and mentoring on a daily basis to maintain positive customer experiences and support staff in reducing their stress levels, especially during the COVID-19 pandemic.• Managed day-to-day operations and sales management by maintaining a cash drawer daily with no discrepancies, along with effective management of the POS systems.

Hong Kong Sar, China

• Oversaw the facilitation of the Australian Immersion Summer program for 60 students by delivering numerous presentations overviewing the program, communicating any curriculum changes, managing the full department as well as any English programs, and ensuring proper communication standards for various stakeholder groups, including parents, teachers and administrators.• Improved organizational productivity and efficiency through managing the hiring, training, mentoring, and evaluation of teachers at the school, including conducting performance reviews for 12 employees. • Created action plans for development of department based on observations and analysis of student performance.

Hong Kong Sar, China

• Provided high-level customer service for students within the school through developing new curriculum, overseeing textbook adaptation and educational materials and resources, and stimulating student learning through application of new technologies in classroom.• Ensured student needs were met throughout learning applications by leading cross-curricular projects to create English games and activities, facilitating PET, IGCSE, DSE exam program teaching, and overseeing teaching for Grade 7 and 9 classrooms to assist with student development.• Utilized IT knowledge and background to assist other teachers with teacher-student communications and to help with facilitating and meeting different student learning styles and needs.

Hong Kong Sar, China

• Spearheaded the development of a business plan and pricing strategy for a start-up educational needs venture by conducting thorough market research and analysis while creating a new brand from scratch.• Increased page views by 200% through developing and executing an effective marketing campaign utilizing social media marketing with Google+, Twitter, Wordpress, and Facebook.• Improved revenue and organizational profitability within 6 months in the role by exercising effective business development and securing three large, key educational clients for the organization who signed on for multi-year contracts.

Masters, Management

Post-Graduate Certificate, Education

Bachelor Of Arts, Economics