Jason Collier Email & Phone Number

New South Wales, Australia

Currently working at one of the best MSPs in the Central West of NSW. I am primarily based on a mine site working as a Senior IT Engineer in a varied role to suit my wide range of skills.Every day is different, but in essence I am the tech lead, overseeing the business strategy, ensuring alignment with business objectives, and developing/implementing/managing solutions. Including but not limited to: - MECM/Intune (SOE, patch management and asset management etc).- O365 configuration and management.- Entra (Azure AD), including hybrid syncing where necessary.- Firewall configuration and management.- AD server management, GPO enforcement.- Ensure continuous backups of virtual and physical servers.- Ensure day to day security measures are in place for protecting IT infrastructure, edge devices, networks, and data.- Develop innovative solutions and/or systems modifications to reduce problems.- Obtaining data autonomously to creating reports for management.- Develop supporting documentation of all activities and ensuring a knowledge base is kept up to date.- Perform acceptance testing of installed/upgraded software and equipment.- Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption.- Prepare, propose, implement and track projects, policies, procedures and standards relating to Technology Management, IT security and infrastructure as a whole.- Work closely with stakeholders in a cross-functional manner.I am not your average EUC IT geek, I don’t just sit quietly and get my job done, I will get the job done but also liaise with everyone. I want to know what you do, why you do it and can I help make you life easier in anyway.

Sydney, Australia

Appointed to the company and position in May 2016 to primarily lead the migration of Windows 7/8 to Windows 10 with as much automation as possible. I now manage what I have deployed and more.In this role I upgraded and built a new SCCM CB environment. I have designed, developed and implemented the Windows 10 SOE that has been deployed through SCCM and MDT.Listed below are some of the tasks I worked on.- Design, develop, document and implement laptop and desktop SOEs based on the Windows 10 operating system.- Zero-Touch and Lite-Touch SOE deployment over the network or USB when required.- Intune configurations and deployments.- MSI, EXE, APPX and Scripted software installs.- BitLocker and TPM enabled machines.- Research new desktop technologies.- Mobile device management.- O365 Admin management (Exchange online, MS Teams and so on)- Manage 3rd party vendor IT collaborations.- Application packaging and deployment.- Active directory user, computer and applications admin.- Group policy management- Firewall management (Palo Alto)- Incident management using HEAT and Remedy systems.- Printer management.- IP phone management.

Sydney, Australia

- Design, develop, document and implement desktop SOEs for Windows operating systems.- SOE integration engineering.- Zero-Touch and Lite-Touch SOE deployment.- PXE boot configuration for SOE deployment including PXE integration with MDT.- USMT backup and restore of user data.- Attend to 3rd level desktop SOE related incidents.- Technical lead for SOE deployments and refresh projects.- Create and represent change requests for change management.- Manage and provide 1-on-1 or group training to SOE rollout technicians.- Create and update work instructions and documentation.- Research new desktop technologies.- Manage 3rd party vendor escalations when required.Client services = McDonalds, Commonwealth Bank, Rheem and Origin Energy to name a few

Sydney, Australia

Working in the role of “Application Packaging and SOE Delivery”Professional Experience:- Application packaging and delivery- Develop and deliver new SOE for new and old hardware- Attend to 3rd level incidents regarding applications or SOE- Change management- Research new Desktop technologies- Close working relationship with the desktop team to provide technical solutions- Desktop patch management- Configuring PXE server for machine rebuilds- Active directory user, computer and applications admin- Vendor escalations- Updating of knowledge basesExperience in:MDT, MS Intune, Active Directory, Admin Studio, VMware, Managesoft, Altiris, Remedy, Win XP, Win7, Win 8, Windows Server 2003, 2008 and 2012, Windows PE and all of the office suite from 2003 - 365, SCCM Plus more

Melbourne, Australia

“Senior Desktop Technician”- Sole desktop and comms support at client site in Melbourne- Attending to level 2 and 3 technical incidents passed on from the service desk- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications- Printer support- Desktop hardware and software support- Phone, email and face to face communication- Data tape and network backups- Extensive leadership in the desktop refresh projects- Working at client site (ACMA) Melbourne- Comms and network duties including port patching and server configuration- Vendor escalations- Configuring IP telephones- Training colleagues- Provide client support for IT installations- PDA fault diagnostics and rebuilds- Updating of knowledge bases

Sydney, Australia

“Senior Desktop Technician”- Attending to level 2 and 3 technical incidents passed on from the service desk through Remedy- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications- Printer support- Desktop hardware and software support- Phone, email and face to face communication- Extensive leadership in the desktop refresh projects- Working at multiple client locations around NSW- Comms and network duties- Vendor escalations- Training colleagues- Provide client support for IT installations- PDA fault diagnostics and rebuilds- Updating of knowledge bases

Sydney Australia

“Service Desk Analyst”- Be the first point of call for the logging of all service desk tickets into Remedy- Track all service calls to their resolution- Assign tickets to the appropriate resources- Resolve issues of any application included in the standard operating environment- Resolve hardware related issues related to Desktop and Notebook PC's across the entire group- Resolve network printer issues- Resolve user related and internal application issues- Resolving level two support issues- Desktop / Laptop/ Mobile support- Disaster Recovery- Remote hardware and software fault diagnostics- Software installations and training- Active directory administrations - user account creation and modification, network folder permissions and outlook mailbox creation- Training of new Service Desk and junior Desktop employees- Vendor escelations- Working on weekend project work with the Desktop team replacing out of lease hardware and installing software - Updating of knowledge bases

Pennant Hills

Employed at TeleTech for 2 years answering phone calls to start with for Dial Up customers of BigPond Australia. Then moving my way up to more experienced rolls like phone support for ADSL/CABLE/Satellite and so on. I then moved my way into another team called the Launch team which looked after more specialised products of BigPond again. Looking after emails from customers, Macintosh calls regarding Dial-Up/ADSL/Cable and so on clients. Also phone and email support for clients using BigPond Music, V8 Super Cars and other special sections of the BigPond website.

Diploma, Business Services

Completed part time outside of work hours

Diploma, Business Administration And Management, General

Completed part time outside of work hours

Diploma, Information Technology - Networking

Completed in 2014. 1 year part time course.

Certificate Iv, Small Business Management

Also awarded "Statement Of Excellence"

Certificate Iv, Information Technology - Network Management

Completed part time outside of work

Diploma, Information Technology - Web Development

Certificate Iv, Information Technology - Web Design

Certificate Iii, Information Technology General

Certificate Ii, Information Technology General

High School

Diploma, Business Management