Currently working at one of the best MSPs in the Central West of NSW. I am primarily based on a mine site working as a Senior IT Engineer in a varied role to suit my wide range of skills.Every day is different, but in essence I am the tech lead, overseeing the business strategy, ensuring alignment with business objectives, and developing/implementing/managing solutions. Including but not limited to: - MECM/Intune (SOE, patch management and asset management etc).- O365 configuration and management.- Entra (Azure AD), including hybrid syncing where necessary.- Firewall configuration and management.- AD server management, GPO enforcement.- Ensure continuous backups of virtual and physical servers.- Ensure day to day security measures are in place for protecting IT infrastructure, edge devices, networks, and data.- Develop innovative solutions and/or systems modifications to reduce problems.- Obtaining data autonomously to creating reports for management.- Develop supporting documentation of all activities and ensuring a knowledge base is kept up to date.- Perform acceptance testing of installed/upgraded software and equipment.- Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption.- Prepare, propose, implement and track projects, policies, procedures and standards relating to Technology Management, IT security and infrastructure as a whole.- Work closely with stakeholders in a cross-functional manner.I am not your average EUC IT geek, I don’t just sit quietly and get my job done, I will get the job done but also liaise with everyone. I want to know what you do, why you do it and can I help make you life easier in anyway.

Appointed to the company and position in May 2016 to primarily lead the migration of Windows 7/8 to Windows 10 with as much automation as possible. I now manage what I have deployed and more.In this role I upgraded and built a new SCCM CB environment. I have designed, developed and implemented the Windows 10 SOE that has been deployed through SCCM and MDT.Listed below are some of the tasks I worked on.- Design, develop, document and implement laptop and desktop SOEs based on the Windows 10 operating system.- Zero-Touch and Lite-Touch SOE deployment over the network or USB when required.- Intune configurations and deployments.- MSI, EXE, APPX and Scripted software installs.- BitLocker and TPM enabled machines.- Research new desktop technologies.- Mobile device management.- O365 Admin management (Exchange online, MS Teams and so on)- Manage 3rd party vendor IT collaborations.- Application packaging and deployment.- Active directory user, computer and applications admin.- Group policy management- Firewall management (Palo Alto)- Incident management using HEAT and Remedy systems.- Printer management.- IP phone management.

- Design, develop, document and implement desktop SOEs for Windows operating systems.- SOE integration engineering.- Zero-Touch and Lite-Touch SOE deployment.- PXE boot configuration for SOE deployment including PXE integration with MDT.- USMT backup and restore of user data.- Attend to 3rd level desktop SOE related incidents.- Technical lead for SOE deployments and refresh projects.- Create and represent change requests for change management.- Manage and provide 1-on-1 or group training to SOE rollout technicians.- Create and update work instructions and documentation.- Research new desktop technologies.- Manage 3rd party vendor escalations when required.Client services = McDonalds, Commonwealth Bank, Rheem and Origin Energy to name a few

Working in the role of “Application Packaging and SOE Delivery”Professional Experience:- Application packaging and delivery- Develop and deliver new SOE for new and old hardware- Attend to 3rd level incidents regarding applications or SOE- Change management- Research new Desktop technologies- Close working relationship with the desktop team to provide technical solutions- Desktop patch management- Configuring PXE server for machine rebuilds- Active directory user, computer and applications admin- Vendor escalations- Updating of knowledge basesExperience in:MDT, MS Intune, Active Directory, Admin Studio, VMware, Managesoft, Altiris, Remedy, Win XP, Win7, Win 8, Windows Server 2003, 2008 and 2012, Windows PE and all of the office suite from 2003 - 365, SCCM Plus more

“Senior Desktop Technician”- Sole desktop and comms support at client site in Melbourne- Attending to level 2 and 3 technical incidents passed on from the service desk- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications- Printer support- Desktop hardware and software support- Phone, email and face to face communication- Data tape and network backups- Extensive leadership in the desktop refresh projects- Working at client site (ACMA) Melbourne- Comms and network duties including port patching and server configuration- Vendor escalations- Configuring IP telephones- Training colleagues- Provide client support for IT installations- PDA fault diagnostics and rebuilds- Updating of knowledge bases

“Senior Desktop Technician”- Attending to level 2 and 3 technical incidents passed on from the service desk through Remedy- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications- Printer support- Desktop hardware and software support- Phone, email and face to face communication- Extensive leadership in the desktop refresh projects- Working at multiple client locations around NSW- Comms and network duties- Vendor escalations- Training colleagues- Provide client support for IT installations- PDA fault diagnostics and rebuilds- Updating of knowledge bases

“Service Desk Analyst”- Be the first point of call for the logging of all service desk tickets into Remedy- Track all service calls to their resolution- Assign tickets to the appropriate resources- Resolve issues of any application included in the standard operating environment- Resolve hardware related issues related to Desktop and Notebook PC's across the entire group- Resolve network printer issues- Resolve user related and internal application issues- Resolving level two support issues- Desktop / Laptop/ Mobile support- Disaster Recovery- Remote hardware and software fault diagnostics- Software installations and training- Active directory administrations - user account creation and modification, network folder permissions and outlook mailbox creation- Training of new Service Desk and junior Desktop employees- Vendor escelations- Working on weekend project work with the Desktop team replacing out of lease hardware and installing software - Updating of knowledge bases

Employed at TeleTech for 2 years answering phone calls to start with for Dial Up customers of BigPond Australia. Then moving my way up to more experienced rolls like phone support for ADSL/CABLE/Satellite and so on. I then moved my way into another team called the Launch team which looked after more specialised products of BigPond again. Looking after emails from customers, Macintosh calls regarding Dial-Up/ADSL/Cable and so on clients. Also phone and email support for clients using BigPond Music, V8 Super Cars and other special sections of the BigPond website.