It Operations Support Analyst
Current● Managed daily reporting and execution for batch processes and job flows, ensuring timely and accurate processing across systems● Maintained and updated the Monthly Batch Calendar, adjusting schedules as necessary to meet organizational needs and maintain system stability● Provided infrastructure support and managed user access permissions across various environments, enhancing security and operational efficiency● Developed a Security Matrix Consolidation in Excel to streamline and organize role-based access control for a smooth transition to a new cloud environment during Go Live● Restructured process documentation for workflows, execution steps, and daily tasks, enhancing clarity and consistency for team members and ensuring seamless knowledge transfer