Jason Cooper Email & Phone Number

Mentor, Ohio, United States

Cleveland, OH

Talent Sourcing Specialist at AMS on Behalf of BMS

Home Based

Responsible for running multiple technology projects consisting of New Banking Centers & SONET Ring Decommissions for JP Morgan Chase Bank. Created and monitored reports and project trends while reporting revenue savings for weekly review with upper management. Negotiated with internal stakeholders and managed vendors.Led and participated in project status.

Home Based

• Interacted with customers and service teams to engage them during pre-sales phase on into business as usual support model focusing on service, logistics and billing as well as training and integration
• Lead customer on boarding workshops and necessary training sessions, streamlining onboarding and timely revenue generation
• Prepared and presented customer operating process documentation and completed related tasks and activities
• Initiated handover to in life support securing customer acceptance and created and maintained project deliverables
• Created and implemented service improvement plans and initiatives, serving as Employee Champion for global team, driving internal issues that identified opportunities for improvement across the organization
• Participated in regular Business Reviews with key strategic accounts focusing on Customer Success and satisfaction, significantly improving overall customer survey results

Cleveland/Akron, Ohio Area

• Managed a team of as many as 24 network field technicians and responsible for daily operations and results in a fast paced, dynamic work environment
• Managed all types of telephonic services both company and customer owned
• Engaged with various levels of management and numerous groups within the company to resolve roadblocks and bottlenecks in the installation and repair process
• Liaison for my organization in AT&T's 4G initiative to provide fiber solutions to cell sites
• Accountable for coordinating conversion of various AT&T call centers to VOIP technology and interface with various project mangers and function on several teams on this cost saving initiative

Cleveland/Akron, Ohio Area

• Managed a team of both installation and repair technicians in the Wireless Center repairing DS1 and above circuits in the Midwest region
• Interfaced with various internal organizations to resolve service issues

Cleveland/Akron, Ohio Area

• Monitored high cost cable compliments and developed economically prioritized recommendations for replacement.
• Utilized finance concepts and time value of money to determine if the company could achieve payback of capital within financial guidelines.
• Prioritized and coordinated work between various internal groups, placing coordinators and splicing managers and implementing projects on a time sensitive schedule.
• Represented assigned group in monthly meetings in the Toledo, Ohio area and traveled there to meet with field managers and technicians.

• Worked as a technician in both the implementation of orders and in the repair center.
• Designed, tested and monitored DS1 and DS3 circuits. Teamed with Sales Engineers to implement new service
• Traveled throughout the Midwest to identify and decommission high cost POP sites during the company’s Chapter 11 reorganization
• Undertook various roles during the Chapter 11 phase to ensure customer needs were addressed

• Transitioned to private sector position as a network provisioner but selected as a trainer
• Created training documents and material for the Network Assignment Group
• Identified training issues within the group and designed DS1 and DS0 circuits

• Social studies teacher for incarcerated male youths from 7th to 12th grade
• Participated in weekly meetings with treatment teams to address problems with sexual offenders.
• Developed curriculum and lesson plans for inclusive classroom environments

• Taught 9th Grade World Geography. Originally worked as a substitute teacher but contracted to replace a teacher on maternity leave
• Developed curriculum and lesson plans for course and taught two summer school sessions

Bachelor Of Science In Education, Social Studies Teacher Education

Activities and Societies: Phi Kappa Tau FraternityGraduated with Honors

Master Of Business Administration - Mba

Completed campus based and online coursework.