Xsys Engineering offer's various services on Semiconductor, Solar, Hard disk, MEM's, and R&D, Equipment.-sourcing / re-marketing-refurbishment / testing-installations / de-installations / decommissions / relocation's-parts support (obsolete / consumables / custom fabricated)-services (PM's, recoveries, training)-document generation (schematics, manuals, pm checklists, etc.)

Customer Service, Engineering, & SalesEstablished new business department offering semiconductor services to worldwide customer baseEstablished new diamond system services operations here in the USALaunched worldwide customer service base: joint effort program with USA, Asia, and Europe facilitiesBalanced budgets. Including: forecasting, future planning, P&L, checks and balancesReduced operating costs of 17% on semiconductor manufacturingReduced operating costs of 29% on the customer service department for existing diamond systemsRepresented the company, gave presentations, source inspections, customer visits, entertainment, coaching, etcGenerated new preventative maintenance programs to offer customers, increasing uptime, reducing downtime

Senior Equipment Engineering, responsible for maintenance coverage of etch group, 4 shifts. Generated internal document control, focuses on complex issues, bottle-neck resolutions, etc...

Engineering and Sales - Semiconductor & Diamond DepartmentsImplemented new business sector, converted the cost center USA office into a profit center. ..Responsible for P&L, plan forecasting, budget planning, executive summaries, sales presentations. Customer source inspections, partner and customer contracts. Managed entire USA semiconductor service and support department. Managed USA field service and technical support for the Diamond Department.

Scrubbers, facilities requirements, etc. ) Including: P5000 Etch & CVD, 5200 Etch & CVD, RTP-Mod1, Xe, Epi - HTF, DPS, DPS+, Mxp, Mxp+, Emxp+, Super E, Endura, Std, Widebody, Degas, Pre-clean, etc..(across most processes); Provided data collection for upper management, consisting of: cycle time, uptime, downtime, MTTR, MTBF, and all customer's SPC monitoring parameters.Responsible for scheduling and completing all PM's, calibrations, and checks on time and throughout the warranty periods.Completed multiple special projects that brought a greater level of customer service. (ex: Handmade/handheld flow meters to troubleshoot customer process issues. Safety plastic power distribution boxes for pump changes, etc..)Completed several business trip startups and field service calls.

Responsible for manufacturing product line uptime and bottle neck issuesResponsible for equipment procurement and implementation of production line from 150mm to 200mmResponsible for throughput, Uptime, MTBF and MTTRMaintained Inventory/Stores room. Total supply chain management. Relationships with suppliers, vendors, etc.Provided training to maintenance PM techniciansGenerated in-house documentation and procedures custom suited for our product lineExperimented with new improvements over the OEM of the equipment, getting more wafers between wetcleans Always researching methods to lower operating costs, without compromising on the quality products and service

Liaison between OEM and customer baseResponsible for meeting/exceeding the customer's agreed upon requirementsResponsible for all warranty/contract issues, discrepancies and non-conformances Kept track of each product in the field under my customer base and regional areaCompetent with schematics, diagrams, and leaning new tasksProvided advanced troubleshooting, recoveries, retrofits and general support laborProvided application support for the various products based on input from customer's goalsProvided baseline process support to meet best known methods on performance and deliveryResponsible for worldwide travel to handle expiated requests from customersResponsible for lower level customer engineers (tasking, evaluating, & offering support)Kept upper management updated at all time on the status of all products in the field Ability to interview, hire, provide training to personnel

Responsible for system installation, power up, test, and customer turnover or signoff. This included all support equipment as well

Responsible for complete testing of every component for proper accuracy and functionality before shipping to the customer. This is the actual first time startup of the equipment, therefore everything from boot-up to actual wafer movements and plasma is thoroughly inspected, calibrated and tested. Inventoried all parts and items that are to ship to the customer.Performed under quality control guidelines to ensure the best possible product satisfaction. Provided all tracking of non-conformances, every issue addressed.Performed electrical tie-in: Including: 480, 208, and 120 vac inputs.Responsible for customer source inspections, provided all documentation, performed training demonstrated system performance and met customer criteria. Received "System Champion Status" after one year. Responsibilities included: advanced troubleshooting, travel, part repair, customer interface, and training of other final test engineers and new hires.