In a consumer technology focused field marketing agency supporting global technology brands with marketing and sector analysis. I provide oversight for all aspects of technology, working as part of the management team on project initiatives and strategy evolution with a deep understanding of all business and market sector operations. Supporting the creation of new products and services from concept through delivery and ongong lifecycle management. Planning delivery, optimisation and SOPs for technical services to sustain budget friendly, efficient and resillient IT operations.

Supporting the UK Managing Director with business development activities, Client side pre-sales technical consultation, requirements analysis and documentation. Back office operations including participation in an Agile software development and solutions delivery team as scrum master. Working across multiple time zones supporting the delivery team on multiple projects

Overseeing the delivery of all day to day IT operations and responsible for the ongoing development of technology, business continuity and disaster recovery strategies. Supporting ongoing maintenance of the live billing environment and for the further development and migrations to Microsoft Dynamics CRM and SSRS accountable for reporting on all membership recruitment, marketing and billing activities and customer activities supporting up to 50,000 members world wide. Overseeing management information and BI activities including statistical aggregation and analysis supporting departmental heads, the executive and trustees.

Managing the IT team supporting, maintaining and implementing all aspects of IT service delivery in a Microsoft network environment consisting of 150 onsite and geographically distributed remote office workers.Managing the server estate and supporting LAN / WAN infrastructure, supporting all IT and telecoms systems serving all internal, remote offices and client facing external technology related business services.

A very hands on role with overall responsibility for the provision of desktop, network and internet services. Managing the server estate and supporting LAN / WAN infrastructure, supporting all IT and Telecoms systems serving all internal, remote offices and client facing external technology related business services.