Jason Pack Email & Phone Number

Corporate executive with extensive leadership experience managing all operational lanes of B2C and B2B service organizations. Key responsibilities include leadership of Vice Presidents and Directors within; acquisition marketing, life-cycle nurture, loan operations, inside sales, enrollment, onboarding, renewals, customer experience, customer service, payment operations, debt collections, debt recovery, administrative support, back office operations and facilities management. Organization responsibilities have included a wide range of both centralized and distributed teams across several channels; from franchise office to retail sites, from wholesale partners to online distribution and from large scale contact center operations to regional centralized support facilities. Proven success building, directing, and empowering multi-disciplined teams to increase market share, drive revenue growth with improved unit economics, control P&L expenses to widen margin expansion and deliver EBITDA performance and bottom line share value. Core competencies include: Matrixed Organizational Leadership Acquisition MarketingTeam Development / Deployment / DelegationGlobal Multi-Site Management Life-cycle NurtureP&L Accountability Customer Experience Integrating Information Technology SystemsDistributed Workforce ManagementMulti-Market International Experience Acquisition Integration

Listed skills include Call Centers, Management, Customer Service, Strategy, and 37 others.

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  University Of Phoenix

  Business Management