Jason Craddock Email & Phone Number

England, United Kingdom

Birmingham, United Kingdom

Initiative lead on valuations for RBSSupporting new initiatives into the customer journey helping customers with their mortgage needs

Birmingham, United Kingdom

Commercial lead on valuations and conveyancing. Supporting new initiatives into the customer journey helping customers with their mortgage needs

Birmingham, United Kingdom

Supervisory oversight of mortgage advisor team. Delivering volume and quality objectives.

London, United Kingdom

Birmingham, United Kingdom

•Proactively managed overall delinquency levels in line with business plan•Ensured highest levels of customer service delivered by all collections teams•Demonstrated TCF ethos through effective daily management •Implemented collections best practice with both HFC and HSBC Group•Provided high level guidance and support across all business areas•Developed and coached collections managers using structured models•Consistently reviewed progress of collections managers in line with plan•Achieved KPI’s & profit plan through prudent business management• Ensured expenses were managed within agreed annual budget plan• Continuously motivated managers and advisors to achieve maximum potential• Recruited new collections advisors in line with total FTE plan• Trained and developed managers through key business initiatives• Maintained a high degree of legislative awareness throughout all activity• Lead and maintained a bespoke coaching culture programme• Recognised as loan product subject matter expert throughout organisation• Performed learning & development liaison for collections business areas

•Performed specialist risk mitigation procedures across specified UK region•Maintained constant adherence to all external regulatory requirements •Liaise closely with associated regions to ensure consistent approach•Recruited trained and developed a first class regional branch network•Consistently achieved all annual KPIs in line with agreed plan•Maintained profit plan through monthly expense management•Demonstrated and promoted TCF ethos throughout regional activity•Delivered high level business communication across regional branch teams•Maintained strong leadership of region to achieve ambitious targets•Successfully achieved the highest mid year appraisal rating from CEO in 2009•Qualified for over 20 performance based recognition events across UK•Achieved positive 360 degree feedback from regional management team•Piloted collections home visit program utilising Six Sigma techniques

•Managed four regions including fifty branches with receivables of £320m•Developed new and existing regional manager group to achieve targets•Integrated two regional operating to improve overall sales and productivity•Accredited all regional managers team in line with both operating models•Recruited a highly effective regional manager group throughout 2006 •Successfully completed high level project work for divisional manager•Successfully completed divisional project for a centralised secured sales model •Organised & hosted divisional competitions and recognition programs •Effectively performed divisional manager relief duties in line with requirement•Demonstrated flexible approach whilst managing Wales and South West regions•Appointed as key focus during role out of national branch training initiative•Delivered key note speeches to delegates during national training initiative

As RGM Above

Post Graduate Diploma, European Business Admistration

Ba Hons Degree, Accounting And Finance

A Levels Accountancy, Law, Business Studies