Jason Crone Email & Phone Number

Houston, Texas, United States

Cyber Security Risk Assessments • Work with business units and third parties to evaluate the risk of vendor relationships.• Perform application security assessment on both internal and external applications.• Translate cyber risk into business risks and communicate this to business units.• Identify information system vulnerabilities through automatic and manual means.• Prioritize gaps based on the risk to SCI information systems and data.• Document identified risks and follow up on remediation activities to ensure risks are mitigated.• Assist in preparation of metrics and reporting for Cybersecurity management activities.• Stay abreast of new developments via forums and cyber groups. Compliance • Complete required testing and compliance controls within the scoped timeframe.• Work with other departments within IT to obtain the required evidence for Compliance controls.• Perform analysis on control evidence to ensure all controls have been performed according to the requirements and meet the control objective.• Work with both internal and external auditors to provide evidence of compliance.Security Awareness • Develops security awareness communications and updates internal websites.• Coordinates with internal teams to assign courses and train targeted groups.• Assists with the execution of Security Simulation User training (Phishing)

Houston, Texas Area

Manages a nine person help deskReports to manager and director level employeesBuilds all reports for multiple help desks by self-taught learning for both Xtraction and Variphy Provides support to team on how to use Beacon and SalesForceEnsures calls and issues are identified, tracked, reported on and resolved in a timely manner using the Ivanti HEAT ticketing systemCommunicates recommended additions and changes to the Development teamFacilitates weekly Sales Applications Help Desk team meetingsConducts reviews and mid-year reviews for the entire teamEnsures that staff members understand policy, procedure, and process documentation that support corporate and field usersCoaches staff members in key situations on how to respondMonitors behavior and meets with staff members to discuss what needs to be changed and what is expected of the staff membersMakes adjustments to the work schedule as necessary to ensure phone coverageMentors team members by modeling good customer service and encouraging them to be positive during phone calls and other interactions with callersConsidered an expert and ensures all call escalations are handled appropriately

Managed over 80 client projects each year, between several different internal departments and the clientConsulted with clients regarding technical questions, SEC rules and regulations, and reviewed documents to provide feedbackProvided new and advanced client trainings, including on the spot supportProvided feedback to the software development team regarding bugs and improvements

Houston, Texas Area

Led a team that provides support for scheduling and safety management in the private aviation industryCreated the support department’s processes and documentation Hired and trained all new personnel brought into the departmentBecame one of the leads on the decisions on the direction of new product developmentAssisted with the product roadmap for future software releasesManaged the UAT team for all new software releases, utilizing both the agile and waterfall methodologies for software developmentAbility to interact and provide feedback from all aspects of the product development life cycle, from development through to the end userManaged and oversaw the client migration process from the old product to the new and was the main point of contact for clients on each milestoneReport project status and information to chief level executives Presented new product details to current client base at informational sessions during trade showsProvide demonstrations to potential clients at trade shows with the ability to discuss additional product offerings and the industry in general

Houston, Texas Area

Led a 24/7 technical support department in the SEC’s EDGAR industryImplemented a new support department and created it from the ground upBrought in over $75K of new revenue during the last deadlinePerformed all HR duties during the interviewing and hiring processPromoted 86% of employees hired with a turnover rate of less than 10%Trained all new employees on our 6 different product linesCreated all process documents for my department and assisted other managers in writing theirsManaged the implementation of several new product lines into the businessAssisted other department with work during deadlines including Production, Training, Inside Sales and othersAssisted the Executive Management Team; came up with new ideas and built on our current processes to improve the overall business for our division

Promoted to every position in the department, except for managerManaged the department as necessary when superior was outTrained new employees on the duties of each of their positions in the departmentManaged all inventories that came through the departmentCommunicated with vendors about the status of our inventory

Promoted to MOD, then asked to become the Assistant Store Manager in less than 1 years time, while still being a full-time studentEarned the trust of my repeat clientele through my extensive knowledge of inventory in addition to excellent customer serviceAbility to work under several different Store Managers

B.S., Industrial Distribution

Activities and Societies: Bonfire, PAID

Education record