•Plan, staff, evaluate and direct the work of the Employee Benefit Programs (consisting of Relocation, Education Assistance, Adoption, Collections, Discount Programs), Reporting and Records Management within the ESC and collaborate with leaders at all levels on escalated requests and respond in a timely manner to ensure a positive experience.•Demonstrate expert knowledge of the employee programs’ industry, benchmarking and Charter’s competitive position in the market place with respect to employee programs industry trends and company culture.•Drive and develop recommendations for process and program improvements for delivering effective and centralized employee program services through the RFP and RFI processes as needed.•Manage successful relationships with all HR functions, recruiting, AP, finance, payroll, legal, procurement, while assessing performance in accordance with SLAs and established metrics; conduct regular meetings to measure vendor performance.•Manage all monthly and quarterly metrics for all ESC programs and ensure accuracy and timely delivery to our leaders.

•Provide direct supervision and coaching to Employee Services Center (ESC) representatives, specialists and analysts.•Provide regular metrics and status updates on all areas of responsibility to ESC leadership and make any process change recommendations.•Ensure required departmental SOPs are updated and maintained while meeting service level agreements and ensuring compliance.•Maintain the highest level of data integrity and confidentiality, including HR data systems, leaves time tracking, query and reporting tools and third party vendor systems support.•Deliver ongoing performance feedback and yearly reviews to ESC representatives, specialists and analysts.•Identify employee performance issues and work with the ESC leadership and other partners to design, implement and administer performance improvement plans as needed.•Lead interviews of new team members and oversee scheduling needs for the team and training of new hires.

•Supports the development and maintenance of various employee programs by gathering requirements, conducting analysis, testing, and coordinating with internal and external customers to deliver high quality, cost effective solutions•Responsible for maintaining and administering compliance to processes, policies and procedures associated with Relocation and Employee Programs•Execute financial reporting and analysis for Payroll, Finance and Accounting teams, including distribution of monthly billing, financial, metric and ad-hoc reporting data •Maintain successful relationships with Relocation and Employee Programs partners, while assessing performance in accordance with SLAs and established metrics

•Monitor background checks and drug screens using internal systems while coordinating with HR field representatives on decisions with background check reviews•Achieve and expertly navigate all record information systems within HR and Mobility platforms

•Independently facilitate the recruiting process; provided technical and logistical support to a team of recruiters•Coordinate new hire processing for selected candidates, including background checks, I9 verification, offer letters, and new hire orientation•Work with various recruiting vendors supporting the recruiting process

•Source, pre-screen, interview selected candidates and provide Hiring Managers and HR Leaders with interview feedback as well as extend offers to selected candidates•Determine the eligibility of internal applicants•Facilitate all background and reference check inquiries for internal and external candidates

•Possess deep knowledge in health benefits, payroll, and education assistance in order to provide HR support to external clients•Develop, implement and maintain processes and phone scripts for clients•Facilitate new hire training class of 30 associates on the Multi-Process Human Resource Outsourcing basics and Open Enrollment process