Jason Cleary Email and Phone Number

• Leading strategic planning and execution of external communications programs across Oklahoma, Kansas, and Texas.• Overseeing comprehensive external communications, including customer communications, reputation management, media relations, digital strategy, and corporate branding for distribution companies.• Collaborating with cross-functional teams to align communication strategy with customers' experience for impactful outcomes.• Directing efforts with a customer-centric perspective to achieve desired outcomes and optimize external communications for enhanced brand positioning and stakeholder engagement.

• Led the creation and execution of holistic digital marketing, public relations, and communications strategies bolstering ONE Gas' distribution companies. • Drove media outreach, print and digital content, and email marketing initiatives.• Directed the digital marketing and public relations team, overseeing strategic planning and staff development.• Utilized data-driven insights to refine strategies and adapt to evolving market trends.

• Spearheaded the development and execution of multi-channel strategies that amplify company objectives.• Guided team in the management of social media channels (Facebook, Twitter, LinkedIn, YouTube, NextDoor) while fostering a culture of creativity and collaboration.• Ensured company's digital footprint resonated with brand standards and engaged audiences across websites and email marketing platforms.• Managed in-house creative talents and external partners to deliver video content, collateral, social graphics, and more that adhere to brand guidelines.• Oversaw the seamless execution of creative and communication requests from internal clients, driving teamwork and timely delivery.

• Led planning and execution of agency work for George Kaiser Family Foundation and Gathering Place accounts, aligning efforts with business goals and expanding existing partnerships.• Served as a consultant, providing strategic insights and marketing opportunities across all the George Kaiser Family Foundation focus areas.• Successfully directed agency teams, overseeing a spectrum of client projects including media, creative, events, and crisis management, to deliver excellence.• Managed day-to-day client programs, budgets, and integrated marketing strategies, fostering strong relationships while ensuring effective outcomes.• Offered strategic ideas to enhance marketing results and anticipate challenges, ensuring proactive and solutions-oriented client interactions.• Demonstrated advanced skills in crafting and delivering impactful presentations to current and potential clients.

• Supported national marketing calendar by leading PR plans for media outreach, ensuring optimal coverage and brand visibility.• Managed comprehensive weekly communications to the entire system, spotlighting critical updates in Marketing, Operations, Development, and external factors.• Served as the go-to contact for media inquiries, enhancing SONIC's public image through responsive and impactful interactions.• Key member of SONIC's Crisis Management team, always prepared to respond to crises promptly and effectively for both media and internal audiences.• Supported year-round expansion of Limeades for Learning, bolstering SONIC's reputation as a community-focused partner across markets.• Executed communication strategies for brand-wide initiatives like Dr Pepper SONIC Games, SONIC Skate-Off, and the National Convention.

• Contributed to the marketing calendar by executing PR plans for national media, amplifying brand messaging and visibility.• Collaborated with the Director of Social Media to manage daily operations across Facebook, Twitter, and Instagram channels, fostering engagement and brand presence.• Facilitated community relations initiatives involving SONIC employees as volunteers or participants, fostering a culture of active engagement.• Orchestrated internal programs for charitable initiatives such as United Way and Allied Arts, contributing to corporate social responsibility.• Served as an ex-officio member of the Health and Wellness Committee and ICE (Internal Communications Experts) team, actively shaping internal initiatives.

• Provided support to Customer Satisfaction and Operational Execution programs including FanTrak, Mystery Shop, Customer Comment Line, and Dr Pepper SONIC Games.• Developed comprehensive training materials for various Customer Satisfaction programs and effectively presented them to the Field Team.• Conducted foundational analyses on operational execution and customer satisfaction scores, providing actionable insights for continuous improvement.• Created and disseminated complaint analyses for Limited Time Offer items, delivering valuable information to Senior Staff and Marketing.

• Led end-to-end planning, budgeting, distribution, and execution of service initiatives for Season Ticket Holders, elevating their game day experiences.• Led Account Executive team, overseeing service activities and goals in weekly meetings.• Orchestrated the execution of the Season Ticket Renewal Packet, ensuring timely and effective communication with customers.• Developed, planned, and executed renewal incentives for Season Ticket Holders, combining brainstorming, planning, and follow-through.• Managed the Lagniappe Program, curating engaging experiences and items for Season Ticket Holders. Established procedures for redemption and effectively communicated the program.

• Achieved an impressive 95% full-season ticket revenue renewal rate during the 2008-2009 renewal period.• Cultivated strong relationships through proactive communication strategies, including seat visits, phone calls, emails, and various channels, fostering loyalty and trust.• Demonstrated agility in addressing complaints, requests, and inquiries from account holders, ensuring swift resolution and customer satisfaction.

• Orchestrated daily schedules for graphic artists and creative directors, optimizing productivity and collaboration.• Developed and crafted creative briefs for distribution across Ackerman McQueen offices in Tulsa, Oklahoma City, and Colorado Springs, ensuring alignment on project goals.