Jason Curry Email & Phone Number

Cupertino, California, Us

- Drive full project execution for Business Process Reengineering (BPR) organization and currently working on a multi-year Salesforce implementation for Channel Sales - Led product strategy and execution across affordability tools enabling real-time sales capture, inventory tracking, training reports/dashboards, business/enterprise communications hub, integrated sales account/staffing/programs tool- Delivered multiple projects such as training reports/dashboards, Business/Enterprise communications hub, sellout capture, integrated sales account/staffing/programs tool, and more- Live and breathe principles of design thinking (user empathy, ideation, and prototyping) in my own work and train teams using curriculum to learn and use these skills

Cupertino, California, Us

- Executed the Apple Accessory Developer Summit in Shenzhen, China; Led Keynote and session content development, managed design and video production resources/schedule, communications, registration systems, internal staffing, signage, shirts, and all cross-functional team activities- Managed technical specifications and other documentation from creation, review, coordinated launches, and planned system changes and impact on user experience; worked with system team to streamline processes/tools- Handled monthly and ad-hoc executive reporting requests; improved systems to better support reporting capabilities; coordinated global team outreach to collect data for Product Marketing; revamped public MFi program webpages; supported all third-party accessory programs including MFi, HomeKit, CarPlay, AirPlay 2- Responsible for third-party labs that audited accessories and point of contact for internal certification teams; worked closely with teams to improve the user experience and rollout new labs and programs

Cupertino, California, Us

- Managed a global team of 4–6 Program/Project Managers based in the US, Ireland, China, Japan, and Singapore- Responsible for an ever-changing global portfolio of 25+ initiatives covering Advisor, Manager and Customer tools & processes for the AppleCare Contact Center; greatly influenced feature prioritization and product roadmaps- Visited AppleCare vendor sites, created/launched surveys, collected user feedback, developed tool enhancements and new system capabilities, hosted monthly virtual events, report creation/distribution, communications for a global AppleCare audience

Cupertino, California, Us

- Launched Online Support PMO and led FY15 capital planning process for an unprecedented $$ project portfolio- Responsible for several PMO initiatives including team hiring, business planning, portfolio management, financial tracking, communications strategy, and project management- Participated in the yearly capital planning process; authored half of the team’s proposed concepts each fiscal year- Managed cross-functional projects including Content 2.0, new article templates UI, Retina Image optimization to support the Retina MacBook Pro launch, and iPhone Basics- Created mobile web product strategy and led initiatives for Knowledgebase Articles, Product Support Pages, Cross-tab Unified Search, Contact Apple Support, Repair Status, Coverage Checker, Chat, and Global Locator- Communicated Online Support program updates to managers and senior executives- Helped bring the Stanford PM program on-site to Apple resulting in more Apple employees becoming certified

Cupertino, California, Us

- Led global projects and defined requirements to enable sales operations/support and storefront performance reporting- Defined requirements for a key analytics project for emerging markets to provide store performance metrics that measure customer demand, customer engagement, sales conversion and staffing- Wrote requirements that enabled Apple to manage & track training, events and public seminars to drive integrated reporting solutions- Managed a global decision support “quick wins” program that delivered fast and agile iterative sales reporting solutions to channel & B2B/education teams, scoped and prioritized requests, managed BI resourcing, communication, data quality, and data acquisition needs

Cupertino, California, Us

- Created and delivered User Access Management, Content Management, and Training Management for B2B customers- Developed comprehensive User Acceptance Testing (UAT) plans- Engaged cross-functional teams in creative/legal reviews, system templates, and customer-facing help page content- Developed Omniture reporting requirements, including fallout reports, system performance, and user activity- Defined business and UI/UX requirements for a companion iPhone web app

Cupertino, California, Us

- Launched and maintained Back to School customer promotion with instant rebate processing- Managed rebate vendor contact center including daily operations, agent procedures, email responses, employee incentive programs, reviewed all outgoing/incoming customer feedback- Managed cross-functional team from Austin Operations, Apple Audit, IS&T, and Retail Operations- Worked with Marcom to design promotions and webpages- Managed fulfillment budget and improved processes to reduce costs

Cupertino, California, Us

- Managed global exam vendor relationships and reengineered process to increase exam revenues- Worked with Apple Training Centers to enforce program policies and respond to customer escalations quickly- Designed internal marketing collateral used by Training Operations and Leasing Telesales organizations- Instituted reporting of certification metrics

Buffalo, New York, Us

- Planned and implemented campus events, produced/distributed materials- Provided pre-sales consulting to faculty, staff, and students

- Developed marketing programs and materials, including website and web apps, to drive software sales in education- Managed inside sales and customer service

B.S. Business Administration - Marketing

Advanced Project Management Certificate

A.S. Computer Information Systems Technology