Journey into imaginative worlds with LIT Immersive; worlds that are intoxicating and unique filled with wonder and mystery.​LIT Immersive specializes in immersive entertainment, haunted attractions, and holiday immersive shows to entertain your whole family. Getting LIT means you are ready to experience something new and unique that engages all the senses and fills you with wonder and surprise.

Own/Manage 5 short term rentals in 2 homes in Seattle, Washington.

Event producer for immersive interactive theatrical experience. 64 shows with 300 guests each, overseeing all aspects including 68 actors and staff, show quality, venue logistics, various vendors and guest services.

- Manage guest ground operation logistics for major cruise lines as a 3rd party vendor. Includes budgeting, P/L management, hiring, training, pier check-in, disembarkation, guest transportation, hotel, and airport meet & greet operations. Emphasis on high standards of guest service, operational efficiency, revenue/budget management, cruise line/ brand standards and team building.-Oversee all Seattle guest operations, including various seasonal Managers/Assistant Managers/Supervisors, and 150+ seasonal pier, hotel and airport staff. Additional management support of other North American ports.-Developing, implementing, and maintaining financial reporting, analysis, staff training, and quality service assurance programs with significant experience creating budget self-analysis, daily operation reporting, and communication tools between local and corporate management.-Developing and maintaining large scale motor coach and private transfer operations, with an emphasis on high service standards and financial efficiency.-RFP process, contracting, and renegotiations for both clients and vendors.-Development, coordination, and implementation of pre/post cruise hotel and tour packages.

-Primary communication of all consumer impacting campaigns flowing into the global Consumer Software and Services Support teams. Communication, training, and support of several internal stakeholders along with Microsoft vendor call centers. -Sales process improvement with vendor call centers, including QA, calibration process research and implementation, call monitoring and feedback, sales performance calibrations, agent roundtables, and sales strategy

-Manage guest ground operations for cruise lines. Includes training, pier check-in and disembarkation, guest transportation, hotel, and airport meet/greet operations. Emphasis on high standards of guest service, operational efficiency, revenue/budget management, cruise line/Intercruises brand standards and team building. -Oversaw all Seattle guest operations, including 14 seasonal Managers/Assistant Managers/Supervisors, and 225 seasonal pier, hotel and airport staff. -Developing, implementing, and maintaining financial reporting, analysis, staff training, and quality service assurance programs with significant experience creating budget self-analysis, daily operation reporting, and communication tools between local and corporate management. -Developing and maintaining large scale motor coach and private transfer operations, with an emphasis on efficiency and high service standards.-RFP process, contracting, and renegotiations.-Development, coordination, and implementation of pre/post cruise hotel and tour packages. -Significant operational experience with the ports of Seattle, Alaska ports, Los Angeles, San Diego, Galveston, and Port Canaveral. Additional experience in most other North American cruise ports, including Vancouver, Miami, Port Everglades, Tampa, New York, and Boston.

-Managed local ground operations (pier and airport) for Seattle cruise vessels.

-Event coordination for an annual high end Italian car show.

-Overall management and on-going maintenance of “Signature of Excellence” fleet upgrade programs, including reinvention of vessel brand-quality standards, rebranding and standardizing printed guest communication materials, rebuilding broadcast centers and television programming, revenue marketing, and redevelopment of vessel way-finding signage. -Developed and nurtured relationships with concessionaire management, content providers, suppliers, technical vendors, graphic designers and project management consultants. -Managed project budgets, RFP processes, purchasing, and procedure implementation.

-Managed front office and guest communication functions on board various Holland America Line cruise ships throughout the world. Senior management representative for guest service challenges/recovery and guest administrative functions.-Chosen by senior Hotel Directors to sail multiple signature programs such as the 2003 Grand World Voyage (108 days) and South America/Asia-Pacific/European/Alaska itineraries

-Supported television development projects and current productions, including budgets and 5/7-year strategic plans, crisis management programs, Disney University training programs, and Disney VoluntEARS development board.