Jason Denike Email & Phone Number

Redmond, Washington, United States

• Maintained training records and timely completion of required courses for 102 personnel• Served as project safety for 12 peers encompassing over 450 hours of labor, resulting in ahead of time project completion with 0 incidents • Completed daily timekeeping and reporting; planning and estimating the required amount of materials, equipment, and cost to execute and complete construction projects • Taught subordinates how to read blueprint drawings; prepared project update reports, calculated project man-days, calculated project durations, and duration of each phase of the project• Conducted daily safety lectures and proper operation and handling procedures for multiple hand tools, power tools, pneumatic tools, and light construction equipment• Monitored all work in accordance with schedules; produced and maintained project management plans• Provided work in construction, installation, repair and modification of wooden structures• Ensured the quality of work on projects met or exceeded expectations• Inspects project sites, grounds, buildings, and machinery to isolate hazards to life, health and equipment• Reviewed and analyzed project construction drawings and specification

Boeing, Everett Wa

• Configure and implement Cisco 3750, 4500, and 6500 series switches in a massive Cisco-Enterprise environment with over 1000 routers and switches in the immediate area of service.• Migrate layer 3 switches from Hot Standby Router Protocol (HSRP) to Virtual Switching Systems (VSS) with Stateful Switchover (SSO) redundancy.• Troubleshoot, fix, and conduct root cause analysis on escalated network issues included OSI layers 1 to 4, misconfigured routers and switches, error-disabled ports, internal routing errors with OSPF and EIGRP, Vlan issues, and PoE utilization. • Troubleshoot physical connections including copper, single-mode fiber, and multi-mode fiber.• Troubleshoot issues related to DNS, DHCP, static addressing, and Windows OS.

Lynnwood, Wa

• Responded to 50+ customer calls per day to troubleshoot technical issues related to internet, video and Voice Over Internet Protocol (VOIP); resolved 95% of cases without further escalation• Provided feedback and coaching to 20 customer experience representatives resulting in their improved performance on monthly evaluations

Lynnwood, Washington

Tracked inventory levels, performed audits, and fulfilled online and in store customer orders.

Everett, Washington

Subject Matter Expert Pilot• Trained 30 employees on the execution of product troubleshooting resulting in the overall decrease of average handle time per call and the increase of first call resolution• Provided follow up feedback on employee performance resulting in 70% of employees maintaining a highly effective ratingCustomer Experience Associate