Jason D. James Email & Phone Number

Texas, United States

Tempe, Arizona, Us

Eden Prairie , Mn, Us

I led daily operations and patient care within the North & Central Submarket for Primary Care in DFW. I oversaw a diverse blend of USMD and WellMed branded clinics and am proud to partner with over 100 providers.

Dallas, Texas, Us

I led HTPN's operations in all practice sites and multiple corporate services, including retail partnerships, virtual health strategy, population health strategy, and patient access center and directly reporting to Chief Administrative Officer. I manage an annual budget of $2.5M and a team of 10.0-15.0 FTE managers and subordinates as well as payer contract performance metrics via multiple operational initiatives spanning all regions and care sites. I also serve as the operational liaison for HTPN to the BSWQA ACO.Delivered Results:• Standardized workflow for TCM billing, improving compliance and utilization by 340%.• Built out Epic eVisit completing 3,336 visits in Year 1 and achieved 130% YoY volume in Year 2.• Optimized network utilization strategy, achieving 6% increase in Year 1 of new workflow execution.• Improved understanding of AWV, resulting in 154% increase in utilization YoY and $4.6M revenue in CY2015.• Designed and trained practice staff to front-end operational compliance standards in MSSP population, realizing 62% increase in compliance after 6 months of program initiation.• Provided solid executive leadership to HTPN's retail partnerships with both Walgreen's and Albertson's in North Texas, aligning HTPN primary care providers that led to the opening of 11 retail store clinics in 2014 and 5 BSW convenient care locations in DFW Tom Thumb grocery stores in 2017.• Created and delivered 12 presentations of Medicare Advantage / Medicare Risk Adjustment CME seminar to 300+ HTPN providers.• Partnered with BSWQA Medical Director to engage providers to HTPN's Population Health Strategy by developing and delivering JOC end user approach to 60 primary care sites covering 400+ primary care providers.• Successfully managed NCQA Patient-Centered Medical Home accreditation and maintained 80 practices Level III accreditation.• Boosted 19% growth in retail imaging center.

Dallas, Texas, Us

I was promoted to provide operational leadership primarily in Emergency/Trauma Services and Medicine/Surgical Inpatient Services, oversee capital budget development of $2M, and present reports to the Vice President of Surgical Services. I also acted as the operations liaison for planning, design, and construction of major facilities in both Main Emergency Department (130,000 annual visits) and Urgent Care Emergency Department (60,000 annual visits). My responsibilities include administrative oversight within the Medicine division for charge master management and quality assurance.Delivered Results:• Delivered >90% implementation of assigned action items from managing multiple workgroups and initiatives under the Service Improvement Agreement (SIA) Federal oversight.• Obtained >95% staff compliance in the development and implementation of 'Resident Supervision' training and audit tool for health system.• Executed strategies to improve workforce efficiency such as centralizing time and labor editing staff and procedure, recruiting team of effective editors to emancipate clinical staff from a non-clinical task, enhancing standardization in editing practice for 2,400 FTE, improving compliance with DOL regulations, and transitioning budget-neutral labor with long-run savings.• Minimized disruption of patient flow and processes during facility construction through effective management of daily work plan, development and implementation of a revised space plan in collaboration with Emergency Operations Committee and key stakeholders, strengthening EHR functionality, and improving safety of check-in/triage/waiting space.

Dallas, Texas, Us

I provided managerial and operational support reporting to Director of Nursing for ambulatory services and business operations management in the Medicine division, including primary care/internal medicine, family medicine, HIV services, medicine specialty, and epilepsy outreach encompassing registration, cash collections, insurance processing, appointment scheduling, and various clinical support with more than 136,000 annual clinic visits, 100 FTEs, $6.5M in expenses and $19M in gross revenues. Direct oversight of 4.0 FTE Business Operations Supervisors and reports totaling 46.0 FTE.Delivered Results:• Pioneered execution of Epic EMR in all medicine clinics tailored to 30 clinical specialties and orchestrated training and support to 200 staff and 500 provider end users.• Slashed 20-30% in patient dwell time by partnering with Performing Improvement staff in analyzing comprehensive workflow in internal medical clinic and pilot changes.• Worked in partnership with multiple high-performance teams, including Neurology, Ambulatory, and HIV to ensure organizational alignment and optimal performance of each clinical area as benchmarked against national quality and regulatory guidelines.• Achieved >95% staff compliance with telephone customer service scripting best practice.

Dallas, Texas, Us

Oaks, Pa, Us

Bba, Economics

Ms, Healthcare Administration