Develop and implement advertising strategies aligned with Spotify’s goals.Achieve revenue targets and drive consistent growth.Create and execute sales strategies to attract and retain clients.Build and maintain strong relationships with key clients and partners.Lead, mentor, and manage the advertising sales team.Oversee planning and execution of advertising campaigns.Work with other departments to ensure a cohesive approach.Report on advertising business performance and market insights.Ensure all activities comply with relevant laws and industry standards.Budget Management: Manage advertising business budget efficiently.

Collaborate with sales teams to nurture leads, create proposals, and onboard new clients, ensuring a smooth and positive experience for all involved.Ensure a positive customer experience by monitoring projects and optimizing processes.Provide onboarding, training, and support to customers, enabling them to get the most out of our services.Work with customers to identify and resolve issues promptly and efficiently.Monitor internal processes to ensure alignment and teamwork across departments, fostering a collaborative and productive work environment.Manage production resources, pricing, and other services to offer value to customers, meeting their needs and exceeding expectations.Establish a communication framework with clients, including PBI data needs and monthly meetings, to ensure clear and consistent communication.

Collaborate with a team of researchers to prioritize market research needs, including audience measurement, brand lift studies, and quantitative research.Oversee the client onboarding process from point of sale to project start, ensuring a smooth and positive experience for all involved.Maintain positive client relationships through consistent communication and by identifying and solving challenges.Oversee client presentations and offer solutions to complaints in a calm and professional manner.Evaluate yearly contracts and identify opportunities to expand contract offerings through different offers such as subscription packages, rolling contracts, and tiers.

Decision Lab is the outcome of a successful management buyout from Epinion. The mission is to deliver agile, connected and decision focused market research.Decision Lab helps clients by delivering the best possible basis for decision making within three levels:1. Consumer understanding2. Strategy and planning3. ExecutionThe services all have a focus on delivering speed and flexibility by connecting brands seamlessly to consumers. This is powered by our three main ingredients:1. The largest Online Community for research in Southeast Asia2. Partnerships with leading technology providers in the industry3. An international team of Decision Consultants with the flexibility to design studies and apply the right tools

Started working in Epinion last September of 2012. With sales and marketing experience I have managed to grow the online panel in South East Asia, effectively. In, 2014, the company launched a digital audience measurement solution called Audience Report, which we pioneered. This measurement tool is a breakthrough bringing the TV Measurement to Online. Now, online campaigns can be measured by reach, frequency and TRP rather than the traditional clicks and impression. Specialties:o Panel Managemento Online analyticso Online advertising, Audience Measuremento Brand Lift Studies

o Call or email potential clients to introduce the companyo Manage new and old client’s accounto Review pricing and service levels o Receives purchase orders from customerso Prepares and updates monthly production plan base from production resources of new orders o Monitors production plan and follow up the status for the next shipmento Prepares weekly and monthly reporto Performs final checking of closed packaged of shipped items during shipment

o Gather marketing informationo Assist in operation and saleso Sells products and services to existing or new customers in the field.o gaining a clear understanding of customers' businesses and targets;o making accurate, rapid cost calculations, and providing customers with quotations;o Maintains a mix of large and small accounts. o Handles special projects, as assigned.o Provide customers with product and service information. o Identify, research, and resolve customer issueso advising on forthcoming product developments and discussing special promotion

o Answer all inquiries on agents that has trouble solving issueso Handles escalation calls from tier 1 to tier 2o Receive supervisor callso Monitor daily team scores IR (Issue Resolution) and CSAT (Customer Satisfactiono Make report in daily call trends, analyse the data and find solutiono Submits customer’s feedback, coach agent for the AFI (Areas for Improvement)