Develop training programs that exceed the requirements of national regulators, airlines and service provider companies. Facilitate online and in person classroom learning, testing, and practical assessments for technical and environmental operations.Follow up with customers regularly to resolve challenges that may have come up and collaborate on the development of solutions.

Provide technical information and guidance on various topics for aviation ground handling.With over 25 years experience in handling, training and managing aircraft loading/unloading, deicing, refueling, cleaning interiors/exteriors, cargo and customer service.A member of good standing with SAE G12 and with ballot voting privileges. Over the years have participated in working groups responsible for ice detection, CDF design,instructional design and qualifications. Presented to like minded industry professionals a lessons learned presentation on a start up deicing location during a high profile public event.

Working for a start-up company I knew I would wear several hats to start and I took this challenge on each day.  Created the first online Learning Management System to replace classroom facilitated training and record keeping. This improved information retention by 15% and reduced delivery costs by 50%. Represented the corporation during external regulatory audits. Achieved 100% compliant in every audit. Assisted Business Development with adding new revenue streams. Introduced new network contacts to the team resulting in several business proposal’s the first year. Followed up with Customer satisfaction and resolved any concerns. Published and updated the corporate procedures and guidelines. Promoted safe work practices and held continued membership with industry leading best practices committees such as SAE.

Specialized in the planning, design, operation and maintenance of centralized facilities to domestic and international airports. Managed a portfolio of 10 key airlines at Calgary International Airport. Led a successful team to year over year growth resulting in a 200% increase in fleet and personnel within four years; Helped restore many previously strained relationships, and took some successful relationships to a new level. Followed up with national and local account activity to ensure customer satisfaction. Held regular meetings with customer executives to discuss service levels, changes, improvements, and scheduled financial reporting.

Developed a training program that exceeded the requirements of Transport Canada and 55 various airline companies. Implemented standardized procedures for classroom study, testing, and practical assessments for technical and environmental operations while acting as the company’s Safety and Health Committee Chairperson. Performed and reported on QA inspections, including audits as needed; Developed and reviewed first corporate Safety Management manual; Wrote the company’s Standard Operating Procedures manual and reviewed with Transport Canada annually for approval Ensured all operations were performed safely, orderly and efficiently. Followed up with customers regularly to resolve challenges that may have come up and developed solutions.

Owner/operator of a home based residential & commercial renovation business, responsible for sales, marketing, purchasing, labor and record keeping.* Secured business through word of mouth recommendations and customer referrals.* Secured multiple multi-year contracts through all years of business.

From laborer to Operational Supervisor and Corporate Program Manager positions rapidly due to exceptional success reducing overtime, cross training staff and mentoring teams.