Along with Sr. People Business Partner responsibilities, my role includes the following responsibilities:- Collaborate across teams to implement, execute, and maintain company-wide employee-facing technology and tools to help drive operational excellence.- Facilitate the testing, planning, implementation, configuration, support, and execution of employee-facing technology needs, including but not limited to general office technology and tech setup for company meetings and events.- Provide technical expertise, troubleshooting, guidance, and training to support employees and strengthen Pilot’s ability to effectively and efficiently use company-wide technology and tools; effectively utilize resources to identify issues and provide solutions. - Partner with key stakeholders to ensure security functions and services meet compliance standards; develop and maintain process documentation.- Develop and execute new hire and employee training including tech onboarding and new employee-facing technology training as required.- Develop and execute employee technology offboarding. - Improve and automate People Team systems to ensure streamlined workflows, efficiency, and compliance.- Collaborate with the CPO and appropriate stakeholders in the design and development of the employee-facing and HR/People technology roadmap and ensure its execution. - Provide employee-facing technology end-user support within Pilot as well as to external stakeholders.- Procure and maintain employee-facing technology equipment; develop and track inventory.- Effectively communicate new employee-facing technology rollouts, outages, product enhancements, and other key updates as required.- Develop and maintain documentation of employee-facing technology configurations, processes, reporting, and integrations.- Research, suggest, and implement employee-facing tools and technology that help drive operational excellence and improve the employee experience at Pilot

- Provide support and feedback to partner groups, and consult with managers at all levels in areas of people strategy, including management training and coaching, team member engagement programs, organizational development, and employee relations. - Work closely with management as an expert on people operations and HR issues; coach and influence talent planning and outcomes; serve as a change agent.- Identify key talent, internally and externally; mentor others within their partner group and the People Operations team.- Proactively identify business needs; develop and execute solutions to help drive results.- Take initiative and demonstrate ownership to develop and execute People programs and processes from start to finish that align with Pilot’s objectives and values. - Analyze trends and metrics in partnership with the People Operations team to develop programs, policies, and solutions; identify trends and raise concerns to the People Business Partner team, and CPO. - Work closely with management and team members to improve working relationships, build morale, and increase productivity and retention.- Provide guidance and input on organizational design, and execute workforce, and succession planning for assigned partner groups to support the business strategy and objectives.- Execute company-wide performance assessments and compensation review

- Provide high-touch HR support for global employees, partners and external parties- Collaborate with Legal and Compliance teams on HR-related polices and personnel matters- Own the full-time, intern (MBA and undergraduate) and consultant recruitment process- Source and review resumes- Coordinate and participate in interviews where appropriate- Create/circulate offer letters and conduct background checks- Process payroll for the US and Luxembourg and provide payroll support for employees- Act as the primary contact for employee benefit queries and transactions- Partner with internal and external groups to review benefit plans annually - Coordinate the open enrollment process- Act as the COBRA administrator - Work with immigration counsel to obtain US work visas a- Assist in planning company and department events - Office management and reception duties as needed

- Act as the HR point of contact for employees and partners- Collaborate with external recruiters to coordinate candidate interviews and case studies- Coordinate summer internship program- Create and maintain candidate resume and tracking system- Conduct pre-employment process (interview, background check, offer letter)- On/off-boarding of employees, interns and contracted individuals- Responsible for COBRA administration- Act as the primary contact for employee benefit transactions - Assist in planning company and department events - Office management and reception duties as needed

- Coordinate Global Assignment activities including; assignment counseling, authorization, assignment letter preparation, home sale, relocation/destination services and repatriation services for executive level employees- Assist and support Global Assignees, their families and management regarding all pre/on/post assignment activities- Function as the owner of all assignment related reporting including creating new reports and enhancing existing reports to meet the department and Company’s needs- Ensure integrity of Global Assignee information in the data base Human Resources Tool Box (HRTB)- Review, authorization and entry of invoices pertaining to assignment-related costs- Assignment cost projection and monitoring- Enhancement of current Global Assignment Policy to ensure continued relevance with current global trends

- Act as third-level support to solve complex payroll related issues for over 30,000 North American employees- Provide on-site and remote training for off-shore Contact Centre and teams responsible for customer service and employee data maintenance- Act as a liaison between outsource project leaders & payroll leaders to analyze and resolve escalated items- Create living reference documents to ensure a smooth and complete transition of payroll, employee data maintenance and issue resolution duties to outsourcing partners- Propose process and system enhancements for the employee services team- Administer HR policies and practices- Create dynamic departmental and company-wide communications- Oversee weekly processing of ACH (direct deposit) data to employees in excess of 3 million dollars- Use SAP HR and CATS (Cross Application Time Sheet) systems to manage employee information statistics- Administer Child Support, Creditor and Tax related wage assignments

- Customer support to over 30,000 employees via 800 line, email and fax- Control/update customer service procedures- Responsible for administration of Employee/HR transactions- Train new Customer Service Representatives

- Customer support to over 30,000 employees via 800 line, email and fax- Control/update customer service procedures- Responsible for administration of Employee/HR transactions