Bilingual Supply Teacher Anglophone West School District - Fredericton Region. Grades 1-12

Operations and People Management of SNB's Collections Services Department. Managing a team of 8 officers, 2 admin, 1 supervisor. Overseeing the collection of debt services for provincial property tax and student loan debts.

One of the best positions I have ever had the pleasure to work in. I had the opportunity to work with an incredible group of members and people every single day. Identifying the areas of opportunities for the Contact Centre sector of the Province and working towards the challenge of removing barriers and educating our members and public on the results. Prior to Covid our last Contact Atlantic in Moncton NB was extremely successful. I had the opportunity to present on Customer Service and… Show more One of the best positions I have ever had the pleasure to work in. I had the opportunity to work with an incredible group of members and people every single day. Identifying the areas of opportunities for the Contact Centre sector of the Province and working towards the challenge of removing barriers and educating our members and public on the results. Prior to Covid our last Contact Atlantic in Moncton NB was extremely successful. I had the opportunity to present on Customer Service and Mental Health in the Workplace Strategies. Two areas I have enjoyed learning more and more about and speaking to the public on how to lead better. When Covid came I worked hard to be a liaison between the government and our sector, letting our sector know what regulations and guidelines needed to be followed. Then assisting our membership in transitioning through the changes by hosting weekly webinars and best practice sessions. In the past two years I managed to increase memberships for the association by 30% and increased partner memberships by 138%. We were growing and getting stronger...then along comes Covid...we had to cancel 2 Contact Atlantic Conferences and our only real source of revenue for my position. I am proud to have left behind a successful and succeeding organization, they'll continue to be there for the members and those that love the Contact Centre Industry here in NB. Show less

I am the CEO and Founder of VenUapp. A mobile application that uses geo tracking technology to provide users with real time demographic information of other users to highlight and profile businesses within their area. For more information or to be part of the team, please contact me for more details. Currently seeking an expert in App Development with a passion to create and build something that will have a world wide use and contribute to the growth and future of NB.

Oversaw 220 employees and 30 securities services contracts for the Southeastern region of NB.Human Resources… Performed hiring interviews, security screenings, onboarding, corrective actions, and termination of all staff. Coached employees using behavior-based positive reinforcements to create a positive work culture.Operations… Managed the workforce by scheduling to ensure contract obligations were being met. Responsible for the payroll, and a yearly budget of $100 000 for the… Show more Oversaw 220 employees and 30 securities services contracts for the Southeastern region of NB.Human Resources… Performed hiring interviews, security screenings, onboarding, corrective actions, and termination of all staff. Coached employees using behavior-based positive reinforcements to create a positive work culture.Operations… Managed the workforce by scheduling to ensure contract obligations were being met. Responsible for the payroll, and a yearly budget of $100 000 for the operation of the office, the commissionaire vehicle and uniforms. Show less

Managed up to 5 sales representatives and oversaw the daily sales operations for a territory covering NB and PEI. Within 6 months, recognized for achievement and territory expanded to include NL.Training… Trained employees on ADT sales techniques as well as home security assessments. Performed quality monitoring on a monthly basis for all regions, resulting in a higher closing sales ratio (from 35% to 75% overall).Product Knowledge… Demonstrated an in-depth knowledge of… Show more Managed up to 5 sales representatives and oversaw the daily sales operations for a territory covering NB and PEI. Within 6 months, recognized for achievement and territory expanded to include NL.Training… Trained employees on ADT sales techniques as well as home security assessments. Performed quality monitoring on a monthly basis for all regions, resulting in a higher closing sales ratio (from 35% to 75% overall).Product Knowledge… Demonstrated an in-depth knowledge of company’s products and services, thereby resulting in improved team performance. In July 2014, while having the smallest team, had the top new sales small business team in Canada. Show less

Managed FibreOp door-to-door sales team consisting of 15 employees in NB and PEI.Sales… Consistently met and exceeded goals during employment, always hitting above 100% of targets. This was accomplished by creating a positive work culture & environment and by ensuring skills development in the field with the sales representatives.

Contracted by DPETL to survey and report on small, medium and large NB businesses’ attitude towards hiring immigrants.Cultural Diversity Awareness… Became a trainer in cultural diversity awareness, offering seminars to various groups. The seminar covered such things as best practices when hiring immigrants and explained culture and diversity to raise awareness.Networking… Liaised with various groups and organizations. Worked on a partnership with ALLIES and was invited to attend… Show more Contracted by DPETL to survey and report on small, medium and large NB businesses’ attitude towards hiring immigrants.Cultural Diversity Awareness… Became a trainer in cultural diversity awareness, offering seminars to various groups. The seminar covered such things as best practices when hiring immigrants and explained culture and diversity to raise awareness.Networking… Liaised with various groups and organizations. Worked on a partnership with ALLIES and was invited to attend the National Conference on Immigration and Integration in Vancouver, which aimed at developing a national strategy regarding immigrant labour market integration. Show less

Managed 11 Regional Community Workers throughout NB.Training & Development… Was tasked with aligning the various CMHA training programs in order to ensure uniformity throughout the province. Improved program delivery by establishing 11 core programs and professional training. Became a Master Trainer in several mental health programs.Advocacy… Provided public presentations on the impact of mental wellness and the importance of creating a positive workplace culture. Presentations… Show more Managed 11 Regional Community Workers throughout NB.Training & Development… Was tasked with aligning the various CMHA training programs in order to ensure uniformity throughout the province. Improved program delivery by establishing 11 core programs and professional training. Became a Master Trainer in several mental health programs.Advocacy… Provided public presentations on the impact of mental wellness and the importance of creating a positive workplace culture. Presentations were conducted with groups such as the Canadian Conference Board of Canada, NB Ministers Council on Health, NB Chief of Police and the CBC. Show less

Responsible for various projects and tasks as assigned by central office manager.Audit… Worked on the Family and Community Services Minister Audit and Evaluation Committee. Was responsible for ensuring all recommendations were carried out by directors and managers.Policy Development… Provided time studies on intake workers and financial needs assessors. Redesigned Notification of Subsidy processing, from manual intake to an all-electronic version, thereby improving wait time to… Show more Responsible for various projects and tasks as assigned by central office manager.Audit… Worked on the Family and Community Services Minister Audit and Evaluation Committee. Was responsible for ensuring all recommendations were carried out by directors and managers.Policy Development… Provided time studies on intake workers and financial needs assessors. Redesigned Notification of Subsidy processing, from manual intake to an all-electronic version, thereby improving wait time to complete assessments from an average of 1 to 2 months to 2 days. Show less

Managed and started up a Customer Service Department of 40 CSRs Process Improvement… Designed a pilot project that eliminated the need for management in approving all monetary adjustments, reducing handle times by 25% and another 25% on adjustment coupons.Community Partnerships… Sat on multiple committees with Contact NB (Provincial Body for Contact Centers in NB) and assisted in bringing CIAC Management certification to the province.

Answered an average of 120 calls a day and dispatched various services to handle situations.Multitasking… Demonstrated the ability to simultaneously dispatch vehicles, create a case file and research the location and subjects involved while speaking to a person in crisis.Decision Making… Made life and death decisions very quickly, based on experience and knowledge.