• Lead developer and author of Perseus Learning Center’s policies and procedures that would guide operations of the center in the first years of business development ensuring all staff members understood the organizational policy. • Developed all training materials and key performance indicators for the staff of 30+ from the office administration to beginning / intermediate level behavioral therapists and their managers ensuring common training across the entire organization.• Developed, implemented, and maintained a digital repository of organizational forms ranging from patient / client intake to incident forms to ensure transparency across the staff, create performance reports, and find areas for staff improvement.• Responsible for accounting for and maintaining over 150 digital hardware devices and their accessories with a value of over $300,000 that ensured the smooth operation of all digital efforts across two learning centers.• Managed and maintained the Azure database for all staff members ensuring they had the correct permissions and access to all organization hardware and software applications required for the seamless interactions between clients and staff.

• Led the initial development and implementation of all written and digital custom training materials to include the production of training videos covering beginner to advanced users for the online learning management system.• Developed all training materials for the learning management system’s digital life cycle upgrades ensuring staff and users of the application were able to take full advantage of the application upgrades.• Supported business development efforts through the use of over 200 live video demonstrations of the product. Resulting in 95% purchase rate of a licensing agreement and follow-on training to the purchaser’s staff.

• Managed a team of five developers in the creation and implementation of all written and digital training materials and user training guides aiding the transparent collaboration of court documents between attorneys and judges.• Developed all training materials for the application’s weekly digital life cycle upgrades ensuring staff and users of the application were able to take full advantage of the application upgrades.• Supported business development efforts through the use of over 800 live video demonstrations of the application to court staff and judges to aid in their decision to purchase licensing agreements for the application.• Developed custom written and digital training materials and conducted in-person and live video training for justices and their staff including the Supreme Courts of the United States.

• Developed the written and digital training materials for CBTCLIPS.COM focused on the Microsoft suite of applications for beginner to advanced users.• Responsible for the entire production life-cycle including writing the step-action training, video scripts, exercise files, video/audio recordings, and distribution through physical and digital mediums.

I taught 8-hour classes, Monday thru Friday, for 12+ years. During that time I was one of the highest ranked instructors based on student evaluations. I was one of the only instructors to teach almost every application class offered and personally created several of them. I started my Microsoft Office certifications with Microsoft Office User Specialist (MOS) back in 2003, and followed up with Microsoft Certified Application Specialist (MCAS) in 2007. I have tried to continually keep up-to-date. At the beginning of 2009, I began the rigorous task of completing CompTIA CTT+ (Certified Technical Trainer) exams which consist of both written and video evaluated teaching sessions.

RECAT was one of the largest reseller of used and rebuilt Caterpillar parts and components.Created 2 email blast newsletters each month, graphic design,PowerPoint presentations, Facebook, Twitter, and the maintenance of therecat.com and partsmartinc.com websites using XHTML, CSS, and PHP.

Was hired as a Subject Matter Expert for both Flash CS4 and Illustrator CS4. I created my own custom training content including exercise files. Recorded and filmed the training content for distribution. The recording consisted of both on camera instruction and well as computer based training. For Illustrator I was interacted with the "Live Wall" which was like a giant flat-screen monitor.

• Provided a Best-in-Class Disneyland tour experience through the “Welcome to Disneyland Tour” and routinely hosted and provided security for celebrities (Tom Hanks) and State Dignitaries imparting a Disney culture welcome to all. • Ensured Disneyland guests received the highest level of customer service and effectively resolved all guest concerns ranging from booking reservations, issuing refunds, and assisting with ticket purchases.• Assisted in information management across the Disneyland theme park through cataloging and updating the lost and found database to tracking and updating ride wait times to ensure guests have the best and most up-to-date information possible during their visit to the happiest place on earth.

• Provided over 500 hours of community service across the region to promote the church and its benefits to the local communities with service to libraries, schools, and local service organizations that help the needy.• Fulfilled information requests through the in-person delivery of information in the form of pamphlets, books, and in-home discussions to provide clarity and answer any follow-up questions.• Provided religious instruction and classes through a variety of methods to include workshops, small group discussions, and in-home custom instruction.