Jason D'Silva Email & Phone Number

Helensvale, Queensland, Australia

- Team Management- Problem solving- Multiple project management and development- - Custom Connectwise integration and display (in progress)- - Custom NPS feedback implementation (form, email, server creation and authentication) (in progress)- CRM management and maintenance

Helensvale, Queensland, Australia

- Team management- Managing multiple projects- Intra-team coordination across 3 timezones- API integrations- AutomationDetails:- Overall code maintenance, interface and data optimization- Data cleaning- Coordination with the Australian team daily to get/clarify requirements- Bluewater API integration with ETL- Xero Leave and Timesheet API integration and custom interface creation (for Leave)- Microsoft Teams endpoint integration into the CRM- Created Multiple cron scripts creation/maintenance to automate tasks- Implemeted new Retail POS interface implementation and maintenance- Customer Reclassification- Interface customization for bulk order handling and reporting- Custom profile level based alerts- Implemented Manager escalation process flow within the CRM- Implemented a Reward program for employees i.e. employees get rewarded with points for achieving certain targets or performing certain tasks. They can use this points in an interface to redeem them for rewards.- Customer Facing Order interface revamp and updates- CSSA integration updates- Implemented internal Employee performance review and feedback module- Revamp of multi-month task interface

India

- Team management- Intra-team coordination across 3 timezones- Telecom calling campaign creation- Automation- CRM maintenanceDetails:- Coordination with the Australian team daily to get/clarify requirements- Calling Campaign- - Understanding the campaign process- - Understanding the campaign process- - Requirements gathering- - Creating campaign process documentation- - Extracting contacts via MySQL queries- - Campaign analysis- CRM maintenance- - Overall code maintenance, interface and data optimization- - Implemented new Customer classifications and associated process flow changes- - Implemented a new Customer Portfolio module to generate a snapshot of a Customer's interaction- - Implemented a new Approve/Rejection workflow system for Retail tasks- - Added ABN/ACN validation for Customers- - Implemented a Call Appointment scheduler calendar implementation which shows booked/available slots and allows for booking- - Revamped and implemented a new workflow/sla system for orders- - ANZIC code revamp and customer association

Hong Kong

- Team Management- Maintenance on internal Telecom CRM system- Customer Profile data maintenance- Post-sale SMS notification to Customers- Dynamic creation of Customer data-capture forms- Cross linking of CRM modules for providing customer task linking- On-site Technician scheduler implementation for physical installation planning

Mumbai Area, India

- Strategic Magento consulting including website development plan and online sales promotions- Exa Magento trainer- Custom CodeIgniter solutions provider- Generation of new modules based on customer requirement keeping in mind usability and functionality- Problem solver- PHP webservice design through to maintenance phase- Exa Team technical Lead of Paradise CRM for MyItCentre, AustraliaDetails:Worked as a Project Manager / Technical Team Leader for the Paradise CRM projectResponsibilities include the following,- Coordination with the client (located in Australia) daily to get on-demand requirements- Maintenance of existing core PHP code base- Scoping of various improvements to existing code base and scoping of feature additions- Road-map creation for development of improvements and feature additions- On-demand report generation via complex SQL queries- Calling Campaign creation to drive revenue (done every month)Concurrently working as a Magento Consultant and Developer to the Magento teamAssisted/Handled the Magento team and developed the following sites- www.lasculpte.com.au (launched)- www.maxum.com.au (launched)- www.uniqueautoparts.com.au (launched, over 200k products)- www.norwoodbic.com.au, www.norwoodbic.co.nz (maintained)- www.pyrosales.com.au (launched)- www.cheesecake.com.au (feature launch)- www.parklandspowerproducts.com.au (in progress)- www.bellmarch.com.au (launched)- www.baristasupplies.com.au (launched)- www.telechnics.com.au (launched)- www.highgrovebathrooms.com.au (in progress)- www.socksnundies.com.au (maintained)- www.hkcalibrations.com.au (launched)- www.beds4backs.com.au (maintained)Created two custom Payment Gateway in CodeIgniter which interface with ANZ and NAB banks for transactionsWorked on the following Magento sites as a Lead Developer and Site Launcher- www.basketsbecause.com.au- www.patsmusic.com.au- www.thebarn.com.au

San Francisco Bay Area

- Database design / creation / maintenance- PHP webservice design / creation / maintenance- Kongregate api integration- Java game server design / creation / maintenance- Java game engine maintenance- In-house tools creation / maintenance- Customer service tool design / creation / maintenance- User statistic tracking

San Francisco, California, United States

- Worked as a Student Assistant for IT security (Responsibilities included coming up or editing content and/or policies).- Created module for audit survey- Worked as an admin. for Drupal.- Part of 3 person team that ported SFState portal to Drupal (application for faculty/staff and students)- Part of 3 person team that created a php application to create Drupal modules based on input .ini file.

Mumbai, Maharashtra, India

- Developed a website for teaching english.- Just used Javascript, HTML and stylesheets.- Photoshop for designing and editing graphics.

Pune, Maharashtra, India

- Web site UI development.- Application layer development.- Detailed process documentation.

Master'S Degree, Computer Science, 3.63 Gpa

Thesis in Visualization of the Food-Disease-Gene Network. Stanford NLP parser integration for analysing abstract data. Used Java, Axis2.

B.E. It, Information Technology

Activities and Societies: Final Year group project of Image Compression using Wavelets. We used to Haar wavelet to compress an 8-bit.

Education record