Provided IT and business-related services including:strategic process improvementsconversionsimplementationsproject managementbusiness system analysisImplement and convert ERP applications utilizing Agile methodologies.

Responsibilities include direct management and oversight of core infrastructure including Datacenter, Networking, Virtualization, Storage and Security; application integration and support as well as project management of new implementations and support of client deployments. Responsible for the stabilization, configuration, and High Availability of systems and applications to ensure client SLA’s. Provide guidance,training and oversight to the support team for customer support requests, issues, and system outages. Led implementation of new Citrix application virtualization environment increasing customer access by 20%. Selected vendor, defined scope, managed implementation and provided oversight of ongoing support as needed. Facilitated and streamlined data migrations for new clients from legacy data environments leveraging Pentaho for extraction, transformation and loading (ETL) into the Addico data platform. Built custom scripting to automate data migrations from a variety of platforms including MySQL, MSSQL, Maria and other data platforms.Create and configure new services in core applications based on new client requirements. Coordinate with sales, operations, internal support and client team to build, test and go live with necessary services. Create project maps to execute and maintain patch management in Citrix Hypervisor, Windows Server, Linux, and Addico Solutions proprietary software.Developed, and implemented company’s first complete quality control test plans. Built and executed testing procedures based on new development releases. Led implementation of new disaster and recovery setup, destination and procedure. Monitor backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media and archived correctly.Planned and executed annual virtualization platform upgrade with zero business impact.

Develop and maintain QA department documentation such as project charters, plans, test plans, technical/non technical procedure documents. Perform testing within SGI Video Control System, provided maintenance, assembly, installation and repair of third party video gaming machines. Act as a single point of contact for multiple QA environments. Oversight of equipment maintenance, identification of risk, and contingency planning within the scope of IT. Ensure that timely communication occurs between project teams and proactively escalates project issues and risks that require sponsor or executive action. Worked closely with other cross functional organizations to effectively align project resource requirements and work package leadership in support of project objectivesLead analyst on new dispensing products resulting in increased revenue and productivity for customers which resulted in cross jurisdiction sales for the company.Built and executed testing procedures based on new development releases. Documented and reported on scenarios of testing failure and outcomes directly with developers to improve the product.Provided inter-departmental support for reported system issues and spearheaded testing for resolutions.

Oversaw disaster recovery tools, antivirus utilities, drive imaging, hard-disk partitioning, and hardware diagnostics. Ensured client data is backed up and stored on and off site. Install, configure, and troubleshoot numerous desktop components such as microprocessors, hard disk drives, printers, portable PCs, Linux clients, and most Smart mobile devices across many different client networks and configurations.Plan and implement the onboarding of new clients, including integration with existing Windows networks and firewalls. Oversee deployment and maintenance of virtual servers in a private cloud IaaS and SaaS environment. Consult existing clients to plan and implement new projects including workstation deployments, network hardware overhauls and server migrations.Led implementation and training for new monitoring and reporting solutions, providing leadership and guidance to service teams.Assist finance department with billing discrepancies to ensure customer satisfaction.

Developing and executing all sales functions in the Southeast. Managing direct accounts and channel accounts. Building strong relationships with direct customers and channel partners. Managing field resources and maintaining excellent relationships with vendors and subcontractors.Develop project plans that effectively align scope, time, cost, quality, resources, risk, communication and procurement in a manner that enables highly coordinated execution and control.Design all commercial designs, store fixtures, and merchandising systems for production. Facilitating into current needs and new future markets. Evaluating new projects and opportunities available.Provide coaching and hands on support to production and field teams in order to achieve highest results. Arrange production staff as per requirement of project and dispatch assignments accordingly. Monitor project course for time and budget constraints.Expanding sales opportunities in the Southeast. Work with existing and new construction project plans.Developed and tracked company profit and loss, receivables, payables, and budget planning.Managed employee compensation, benefits, and turnover.