Providing hardware and software service and support to Incyte Diagnostics’ users via phone, e-mail, voice mail, IM, and in-person. Personal interactions include employees at all levels to resolve problems and implement new solutions.Provide IT Service Desk service and support of end-user computers, devices, printers, phones and peripherals. Setup and configuration of end-user computers, devices, printers, phones, peripherals and software applications. Routine maintenance of computers, servers, devices, printers, phones, peripherals and software applications. Document, track and monitor all problem/resolution activity in the ticketing system to ensure a timely resolution Provide after-hours on-call support four months out of the year.

Provide telephone support for local and off site users; Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, telephone and other computer-related technologies. Support and maintain user account information including rights, security and systems groups and maintain history and records of problem documentation. Configured routers and setup VPN tunnels. Coordinated with tel-co on network issues. Provide general support for the IT team and assist with major IT related projects.

Provided on site technical support to users with configuration issues with there new PC's. Configured and deployed desktops and laptops.

Provide telephone support for local and off site users; Answer, evaluate, and prioritize incoming requests for assistance from users experiencing problems with hardware, software, and other computer-related technologies.

Provide telephone support for local and off site users; Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, other computer-related technologies. Support and maintain user account information including rights, security and systems groups and maintain history and records of problem documentation. Provide general support for the IT team and assist with major IT related projects.