Jason Eastburn Email & Phone Number

Topeka, Kansas, United States

Kansas City, Missouri, United States

• Led and managed a team of 4 software engineers and a test engineer, overseeing all aspects of mobile app-related development, including feature implementation, bug fixes, and quality assurance, to deliver high-quality.
• Collaborated closely with product managers, UX designers, and data scientists to align development efforts with business objectives, ensuring the delivery of innovative solutions that met client needs and drive user.
• Handled all aspects of team management, including conducting regular 1-on-1s, facilitating performance reviews, and the hiring process to attract top talent and build a cohesive and skilled team.
• Conducted code reviews to ensure adherence to coding standards, maintain code quality, and promote knowledge sharing and best practices within the team.
• Authored comprehensive process and software documentation to streamline workflows, enhance knowledge sharing, and ensure consistency in development practices across the team.
• Presented progress updates and project milestones at leadership meetings, effectively communicating technical achievements, challenges, and initiatives to stakeholders at all levels of the company.

Kansas City, Missouri, United States

• Played a key role on the front-end web development team, contributing to the development of new features and enhancements for the smg360 reporting website that provided key insights and scores to clients.
• Demonstrated problem-solving skills by efficiently triaging and resolving bugs reported by both internal teams and clients, ensuring the stability of the smg360 platform to meet client needs and expectations.
• Fostered effective collaboration with back-end teams to develop comprehensive, full-featured solutions that integrated front-end and back-end components seamlessly.
• Participated in agile development processes, including sprint planning, daily stand-ups, and retrospectives, contributing insights and feedback to drive continuous improvement and optimize team performance and decrease.

Kansas City, Missouri, United States

• Spearheaded development efforts as a core member of the mobile team, specializing in the design and implementation of the smg360 mobile app for both Android and iOS platforms that were used by over 150 clients and.
• Advised the product team on mobile considerations, best practices, and emerging trends during the development of new features and enhancements.
• Led the release process for mobile apps, managing automated deployments to both Google Play Store and Apple App Store, ensuring compliance with platform guidelines, and delivering timely updates to enhance.
• Collaborated closely with cross-functional teams including designers, QA testers, and product managers to translate requirements into mobile solutions that delivered value to clients.

Kansas City, Missouri, United States

• Oversaw a team of 3 software engineers responsible for triaging issues submitted by internal teams and clients, ensuring timely resolution and prioritization based on impact and severity.
• Managed the prioritization and impact assessment of software bugs and defects in collaboration with engineering teams.
• Spearheaded continuous process improvements to enhance efficiency and effectiveness in production support processes, implementing best practices and leveraging automation tools to streamline ticket handling and.
• Acted as a key liaison between engineering teams and client-facing teams, facilitating communication, alignment of priority, and proactive resolution of tickets.

Kansas City, Missouri, United States

• Oversaw a team of developers tasked with setting up websites, developing periodic reports, and executing various technical tasks for clients.
• Oversaw a team of analysts responsible for gathering requirements for survey creation, website configuration, and periodic report development, ensuring alignment with client objectives and expectations.
• Fostering a collaborative and results-driven environment to deliver high-quality solutions.
• Championed continuous process improvements and implemented best practices to enhance efficiency and accuracy in delivering client-specific deliverables.

Kansas City, Missouri, United States

• Developed and implemented a standardized product offering for client periodic reports, streamlining processes and ensuring consistency with report deliverables.
• Drove continuous process improvements to enhance the accuracy and timeliness of reports delivered to clients.
• Collaborated closely with development teams to conceptualize, design, and implement new custom reports tailored to meet the evolving needs and preferences of clients.
• Led and mentored a dedicated team of analysts responsible for quality checking and distributing reports to over 100 clients on a monthly basis.

Kansas City, Missouri, United States

• Collaborated closely with cross-functional teams to gather requirements, develop solutions including reports and websites, and execute tasks within specified timelines.
• Develop custom solutions aimed at optimizing client engagement with SMG products and services.
• Provided ongoing support and maintenance for developed solutions, addressing any issues or concerns raised by clients and proactively identifying opportunities for enhancement and improvement.
• Led efforts to improve developer processes including documentation, efficiently gains, and knowledge sharing.

Kansas City, Missouri, United States

• Collaborated closely with cross-functional teams to gather requirements, develop solutions including reports and websites, and execute tasks within specified timelines.
• Develop custom solutions aimed at optimizing client engagement with SMG products and services.
• Provided ongoing support and maintenance for developed solutions, addressing any issues or concerns raised by clients and proactively identifying opportunities for enhancement and improvement.

Kansas City, Missouri, United States

• Received inbound phone calls from both residential and commercial customers, providing timely assistance and troubleshooting guidance to resolve technical issues and restore functionality for their security and fire.
• Handled outbound dispatch activities for active security or fire detection alarms, coordinating with appropriate response teams to ensure the safety and security of our customers' property.
• Demonstrated proper phone etiquette, ensuring that customers received courteous and professional assistance while adhering to company guidelines and standards.

Kansas City, Missouri, United States

• Collaborated closely with customers to conceptualize personalized framing solutions for their artwork, official documents, and memorabilia.
• Maintained custom framing production schedules, effectively coordinating with team members to meet framing deadlines and uphold high standards of quality to ensure customer satisfaction.
• Managed sales targets and implemented strategic initiatives to drive revenue growth.
• Maintained framing department stock and placing orders when necessary to minimize out-of-stock products.
• Served as a dependable manager on duty for the entire store, overseeing all operational aspects including opening and closing procedures and ensuring positive shopping experience for customers.
• Led and trained a team of associates within the custom framing department.