Field Technician
CurrentCompletes installation, service and repair of all Illinois State Lottery equipment for use by retailers throughout the state. Operate 24 – 26 foot commercial vehicle for delivery and pick up of company parts for the entire state's operations. Oversee customer relationship management customized for all Illinois State Lottery Retailers and Agents. Manage requests for service, assigning and routing technicians to locations in their territory based on priority levels. Routinely assigned special projects to advance the effectiveness and efficiency of operations for the company.