Jason Eckstein Email & Phone Number

St. Louis, Missouri, Us

Practicing Product Management/Owner skills.Serving as a liaison between stakeholders and users.Effectively communicating insights and plans to cross-functional team members and management.Gathering critical information from meetings with various stakeholders and producing useful documentation.Performing user acceptance testing.Presenting software demos to business units.Bridging the gap between IT and the business using Google Analytics (GA4) to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.

St. Louis, Missouri, Us

In addition to my responsibilities as an intern I,Heavily participated in QA testing for the software development team.Worked with Business Analysts to generate a regression and smoke test plan for the company-wide software system.

St. Louis, Missouri, Us

Built new / rebuilt desktops from Windows 7 to Windows 10. Responded to end-user questions and complaints regarding information technology provided by the company for performing business activities.Recorded required customer and problem information in ServiceNow. Updated tickets with the appropriate journal entries and closed tickets with resolution upon completion of the job.

 Initiated and established a new service software application that replaced legacy systems and allowed users to better manage their day-to-day workflow Designed, built, and evaluated solutions to fulfill requirements provided by management

Documented, filed, and maintained proper inspection records and quality assurance documents.Rectified unknown causes of faulty client equipment.

Ensured customer satisfaction while providing a positive work environment for employees under my supervision.