Jason Edmeads Email & Phone Number

Apex, Nc

Cary, North Carolina, United States

Fast track promoted into this leadership role with responsibility for directing customer experience operations, supervising a team of 4 with a focus on service improvement, efficiency, and service excellence. Orchestrated goal attainment and spearheaded continuous process enhancements, contributing to the prosperity of a $50M+ healthcare provider support organization.Key Highlights:► Strategically enhanced scheduling processes, achieving a remarkable 72% reduction in customer wait… Show more Fast track promoted into this leadership role with responsibility for directing customer experience operations, supervising a team of 4 with a focus on service improvement, efficiency, and service excellence. Orchestrated goal attainment and spearheaded continuous process enhancements, contributing to the prosperity of a $50M+ healthcare provider support organization.Key Highlights:► Strategically enhanced scheduling processes, achieving a remarkable 72% reduction in customer wait times for surveys and audits.► Pioneered a new streamlined protocol for survey request distribution, significantly optimizing scheduling team efficiency.► Revolutionized surveyor allocation by improving offer dissemination, which maximized productivity and cut surveyor travel costs and time.► Spearheaded an initiative that paired surveys with available surveyors more effectively, resulting in increased survey completions and heightened customer satisfaction.► Diligently identified performance shortfalls and quality issues, devising and implementing targeted improvement strategies.► Maintained critical lines of communication with program directors and educators to guarantee consistent surveyor availability. Show less

United States

Spearheaded the development and leadership of the Corporate Accounts Team, managing national accounts and guiding a 6-member team towards excellence.Catalyzed team productivity by mentoring new members, resulting in marked performance improvements and efficiency gains.Key Highlights:► Crafted and executed actionable improvement strategies in collaboration with the executive team, enhancing overall customer experience.► Established and managed multiple projects aimed at… Show more Spearheaded the development and leadership of the Corporate Accounts Team, managing national accounts and guiding a 6-member team towards excellence.Catalyzed team productivity by mentoring new members, resulting in marked performance improvements and efficiency gains.Key Highlights:► Crafted and executed actionable improvement strategies in collaboration with the executive team, enhancing overall customer experience.► Established and managed multiple projects aimed at refining processes for corporate account management, demonstrating significant progress and customer satisfaction.► Pioneered the implementation of a process tracking system using Monday.com, optimizing daily activities and ensuring comprehensive client service.► Initiated and led a 'task force' to monitor and redistribute workloads among accreditation advisors, ensuring balanced responsibilities and improved workflow.► Championed customer advocacy, proactively working across teams to preemptively address risks and eliminate roadblocks, elevating the customer experience. Show less

Cary, Nc

Effectively managed a portfolio of 20 national corporate accounts, varying from 25 to over 5,000 locations, ensuring high-level customer service and account maintenance with each interaction. Key Highlights:► Played a key role in expanding the company's market share, contributing to doubling the number of national accounts and securing over $7M in revenue.► Achieved and sustained a 100% customer retention rate by building strong client relationships and efficiently handling… Show more Effectively managed a portfolio of 20 national corporate accounts, varying from 25 to over 5,000 locations, ensuring high-level customer service and account maintenance with each interaction. Key Highlights:► Played a key role in expanding the company's market share, contributing to doubling the number of national accounts and securing over $7M in revenue.► Achieved and sustained a 100% customer retention rate by building strong client relationships and efficiently handling address changes, ownership shifts, and regulatory requests.► Fostered a culture of excellence that consistently improved the Net Promoter Score (NPS) and year-over-year customer satisfaction by emphasizing a customer-centric approach.► Collaborated closely with the national account executive to strategically increase the corporate portfolio base, significantly enhancing the company’s industry footprint.► Maintained flawless compliance with federal regulations by leading the ShareFile data migration project, ensuring a smooth transition to a new HIPAA-compliant platform. Show less

Cary, Nc

Acted as the primary point of contact for accreditation and scheduling, providing crucial support and guidance for internal and external stakeholders. Forged strong partnerships with surveyors and customers, directly impacting and elevating customer satisfaction through quality survey experiences.Key Highlights:► Transitioned the Durable Medical Equipment and Pharmacy scheduling operations from paper to a fully digital system, significantly enhancing process efficiency and… Show more Acted as the primary point of contact for accreditation and scheduling, providing crucial support and guidance for internal and external stakeholders. Forged strong partnerships with surveyors and customers, directly impacting and elevating customer satisfaction through quality survey experiences.Key Highlights:► Transitioned the Durable Medical Equipment and Pharmacy scheduling operations from paper to a fully digital system, significantly enhancing process efficiency and accuracy.► Collaborated with IT to refine and upgrade our proprietary scheduling software, contributing to an advanced and streamlined scheduling experience.► Developed and implemented key quality metrics and sophisticated revenue analytics, delivering actionable insights to aid executive leadership in strategic decision-making.► Innovatively enhanced the web-based scheduling program, resulting in improved service delivery and operational performance.► Crafted and systemized new scheduling processes that successfully surpassed both internal efficiency goals and external customer service expectations. Show less

Drove substantial growth as an Account Manager, achieving over $1.3M in annual sales by securing and closing key opportunities in the technology sector. Managed and expanded a portfolio of over 150 national technology accounts, fostering long-term relationships and maximizing revenue potential.Key Highlights:► Exceeded ambitious monthly sales targets of $100K+ through effective negotiation, pricing strategies, and customized technology solutions.► Orchestrated the strategic… Show more Drove substantial growth as an Account Manager, achieving over $1.3M in annual sales by securing and closing key opportunities in the technology sector. Managed and expanded a portfolio of over 150 national technology accounts, fostering long-term relationships and maximizing revenue potential.Key Highlights:► Exceeded ambitious monthly sales targets of $100K+ through effective negotiation, pricing strategies, and customized technology solutions.► Orchestrated the strategic deployment of technology products, ensuring alignment with client needs and industry standards.► Played a pivotal role in identifying and pursuing new business opportunities, contributing to sustained sales expansion and account development.► Devised competitive pricing models for a range of technology offerings, balancing market demand with profitability goals.► Leveraged deep product knowledge to consult and advise clients on technology integration, enhancing their operational capabilities and satisfaction.► Implemented customer retention strategies, resulting in a significant increase in repeat business and strengthened account loyalty. Show less

Washington, District Of Columbia, United States

Implemented comprehensive security protocols to ensure the safety of the U.S. Capitol building and surrounding areas. Provided protection for the President and Vice President of the United States. As well as members of the Senate and the House of Representatives, visiting dignitaries, along with their staff and visitors. Key Highlights:► Coordinated security measures for high-profile events; secured critical entry points and strategic routes to prevent unauthorized access and… Show more Implemented comprehensive security protocols to ensure the safety of the U.S. Capitol building and surrounding areas. Provided protection for the President and Vice President of the United States. As well as members of the Senate and the House of Representatives, visiting dignitaries, along with their staff and visitors. Key Highlights:► Coordinated security measures for high-profile events; secured critical entry points and strategic routes to prevent unauthorized access and maintain integrity of the Capitol Complex.► Conducted regular patrols and inspections to identify security risks and enforce federal laws and regulations.► Responded promptly and effectively to emergency situations, employing crisis management skills to protect life and property.► Engaged with the public and Capitol community, offering assistance and information while ensuring a respectful and secure environment.► Collaborated with local, state, and federal law enforcement agencies to enhance security measures and investigative efforts.► Utilized surveillance and security equipment to monitor activities and deter potential threats, ensuring continuous vigilance. Show less

Honorably discharged after a distinguished two-year tenure with the U.S. Navy, serving in Italy and on the USS Barry DDG-52, with commendation for reenlistment.Key Highlights:► Developed and led shipboard firefighting training programs, enhancing the safety and readiness of 10-15 team members.► Recognized for superior leadership and training skills, culminating in the successful preparation of sailors for critical emergency response scenarios.

Bs, Criminal Justice

Master'S Degree, Accounting