Jason Eger Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pennsylvania, United States

As CEO and President of Spearphish, I lead our mission to empower businesses by transforming raw data into actionable insights. I oversee the development and execution of our strategic vision, ensuring our SaaS platform delivers exceptional value to our clients. My responsibilities include driving product innovation, scaling operations, and fostering a customer-first culture. By focusing on data-driven solutions, I help businesses personalize customer engagement, optimize sales funnels, and unlock new revenue opportunities.

Pittsburgh, Pennsylvania, United States

Spearheading as the Vice President of Customer Technical Delivery, I take the lead in orchestrating the technical delivery landscape for our clients. My role involves providing strategic leadership to ensure seamless project execution, effective communications, and efficient team management, all while keeping a vigilant eye on managing costs to enhance customer satisfaction and service excellence. A notable accomplishment during my tenure was the remarkable reduction of delivery times by 75%. This achievement was made possible by aligning the product vision with business operations, optimizing resource allocation, and implementing growth strategies. The result was an amplified customer journey during the delivery phase. To further drive efficiency and cost savings, I optimized delivery operations, resulting in tangible savings of over $2 million. This not only contributed to financial health but also showcased a commitment to operational excellence.In fostering seamless customer platform adoption and elevating retention rates, I championed innovation and implemented processes, corrective actions, and product enhancements. These efforts were strategically aligned with measurable Key Performance Indicators (KPIs), ensuring that our initiatives had a quantifiable impact. A significant milestone in my role was achieving profitability targets and benchmarking the realization of the first profitable quarters. This success was the outcome of streamlining budget preparation and spearheading the initiation of revenue forecasting, growth, and tracking initiatives.

Pittsburgh, Pennsylvania, United States

Providing guidance as the Vice President of Product Revenue, I held a pivotal position as the key communication liaison for product releases to the executive leadership team. One of my core roles was to ensure transparent information dissemination while also focusing on enhancing platform readiness and service delivery excellence to fortify margin growth. A key achievement of mine was when I streamlined the prioritization of product launches by fostering collaboration among cross-functional teams, including product, delivery, engineering, and business development teams. My strategic approach to engineering and executing operating mechanisms facilitated a smoother and more efficient product launch process.In driving return on investment for the product roadmap, I consistently exceeded targets through the implementation of robust project governance, effective collaboration, and the establishment of a meticulous tracking process. This approach not only ensured the success of individual projects but also contributed to the overall profitability of the product portfolio. Recognizing the value of subject matter expertise, I captured and integrated invaluable insights into product releases. This was accomplished through the implementation of effective communication strategies, promoting accountability, and conducting thorough risk management analyses for stakeholders.

Pittsburgh, Pennsylvania, United States

In my capacity as the Vice President of Project Management, I took the lead in directing project management initiatives and streamlining the integration of cross-functional operating mechanisms, which improved transparency in project status and, at the same time, allowed for the proactive resolution of customer issues, ensuring optimal project outcomes. A pivotal accomplishment during my tenure was the expansion of the project management team by 300% in 2021. This accomplishment resulted from my strategic leadership, focused talent acquisition efforts, and the implementation of robust processes emphasizing quality and effective communication.To enhance predictability in revenue streams, I developed and implemented a comprehensive revenue-based forecasting model, which ensured the scalable expansion of delivery teams, contributing to overall operational efficiency. Throughout project lifecycles, I fostered a cohesive and informed approach by integrating comprehensive systems for revenue generation predictability, project tracking, and streamlined communications to all stakeholders. This initiative significantly contributed to informed decision-making and elevated the overall success of projects. Collaborating with subject matter experts, I played a crucial role in providing invaluable insights into the feasibility of commercial opportunities. This collaborative effort enabled our team to make informed decisions and strategically pursue viable ventures.

Greater Pittsburgh Area

In my role as the Vice President of Organizational Readiness, I led the charge in successfully implementing new/acquired product deliveries. This involved assembling and guiding a specialized 3-person implementation team while concurrently overseeing a dynamic team of 150+ members to ensure the attainment of business goals and objectives. Recognizing the importance of career development, I elevated career progression and competency-building processes through the implementation of an operational career ladder, providing clear pathways for professional development and skill enhancement. In response to the need for proactive customer complaint mitigation, I successfully established the Corrective and Preventive Action (CAPA) process. Simultaneously, I optimized the system downtime communications process, ensuring a seamless customer experience. Furthering the commitment to career progression and competency-building, I introduced an impactful operational career ladder. Additionally, I integrated a strategic top-down/bottom-up communication framework, fostering a culture of collaboration and engagement within the organization.

Greater Pittsburgh Area

In my tenure as the Vice President of Project Management, I took the helm of global project management initiatives spanning various business lines. Guiding a team of 9 direct reports and over 400 members, I navigated the intricacies of project execution with a keen focus on achieving outstanding results.A notable achievement during my tenure was the exceptional 90% year-over-year revenue growth achieved from 2014 to 2016. This success was the outcome of my meticulous approach to identifying revenue drivers, monitoring opportunities, and collaborating effectively with the business development team to secure new business. Recognizing the significance of customer loyalty, I implemented a Net Promoter Score (NPS) methodology, resulting in an impressive 50% year-over-year increase in customer loyalty across all service lines.To fortify our customer relationships, I introduced a comprehensive customer response process. This initiative included the integration of surveys, improvements in phone communications, and a thorough analysis of loyalty metrics. These efforts collectively contributed to the establishment of enduring connections with our valued clientele.

Pittsburgh, Pennsylvania

In my capacity as the Senior Director of Account Management, I spearheaded relationship management initiatives for our premier clients, overseeing a team of 11 direct reports. My leadership approach emphasized the optimization of productivity and efficiency, utilizing metrics tracking, the implementation of Standard Operating Procedures (SOPs), and strategic forecasting. Under my leadership was the establishment and growth of an 11-person relationship management team. Through the deployment of innovative retention programs, we achieved an impressive $50M in year-over-year repeat business, concurrently reducing late invoices by 30% through targeted accounts receivable efforts.

Pittsburgh, Pa

Presiding as the VP of Customer Experience, I drove sales growth by implementing innovative customer retention policies and establishing customer governance programs. My focus on developing Standard Operating Procedures (SOPs) tailored explicitly for account expansion contributed to the overall success of our sales initiatives. A noteworthy achievement during my tenure was closing deals worth $10 million in revenue from key accounts. This accomplishment was the result of my dedicated efforts in client management and providing comprehensive sales support.

As the Director of Client Services/Account Management, I spearheaded global customer service operations, overseeing Project Management, Relationship Management, Customer Training, Technical Support, and Supply Chain Management. Managing a team of over 40 staff members and collaborating with three outsourcing partners, I effectively navigated and streamlined diverse facets of client services. Notably, I successfully reduced support expenses through strategic vendor negotiations. An essential contribution during my tenure was elevating the repeat business rate to an impressive 80%, achieved through the implementation of new customer-centric organizational processes. This initiative not only enhanced customer satisfaction but also contributed to the company's overall success. To optimize the gross profit margin, I implemented innovative pricing strategies and orchestrated cost reduction programs, ensuring a healthy and sustainable financial performance for the organization.

I developed strategic business plans while guiding new products and services through Product Life Cycle process. I collaborated with Product Development team, field sales representatives, and business partners, integrating products with several medical devices. Key accomplishments include:-Grew product reach through in-person demonstrations of products and services to potential clients.

Implementation of software products and services into the clinical drug trials.Account Management of the clients for the respective projects and responsible for health of entire project.

Served in Business Analyst role for a benchmarking measure of the derivatives business for middle-tier southeastern bank.Served as Project Manager for multi-million dollar Equity Trading/Soft Dollar group in order to convert firm from one Parent Corporation to another.Acted as Project Manager/Business Analyst for multiple FX Internet-based trading applications for a leading international financial institution.

Mba, Business Administration

Bachelor Of Science - Bs, Hotel, Motel, And Restaurant Management