• Led and managed the performance of five QA teams, a staff of 24, across multiple web and mobile products and marketing campaigns in a fast-paced production environment.• Refined testing mechanisms and QA processes to achieve greater efficiency, while working alongside cross-discipline leadership to define and implement waterfall and agile project management methodologies.• Collaborated on user experience updates to maximize subscription related KPIs.• Researched and implemented new tools and automation software to optimize testing efforts.• Structured the QA organization within the Marketing department, defining reporting structure, roles and responsibilities, and paths for individual growth.• Drove coordination with the design, engineering, and project management teams to ensure quality throughout the entire software development lifecycle (SDLC) to create exceptional user experiences.• Developed leadership skills of management on the Marketing QA staff.

• Developed and documented a directory of quality standards, how-to guides, product information repositories, and other resources used across the entire organization.• Created ticket tracking requirements to establish and maintain an organized system for all products.• Engineered creative solutions to address issues and clear roadblocks to deliver projects on time.• Managed, coordinated, and integrated code releases for projects from departments across the company.• Employed resource management in creative ways to balance the workload to meet stakeholder expectations and deadlines.• Managed and updated platform coverage to efficiently cast the widest net to ensure quality standards are met.

• Managed stakeholder expectations for projects in QA and provided visibility into our process and progress to present status updates.• Assessed staffing needs and trained new hires to get them up to speed and contributing to the team.• Deployed and managed test environments for Marketing development testing and for all releases.• Wrote reviews and conducted check-ins with QA staff to discuss areas of growth and manage their career paths.• Set up test devices to run through in-app purchase testing for Apple, Google, and Amazon apps.

• Devised strategies and test plans to execute thorough, thoughtful, and creative testing.• Coached team members to grow their QA skillset, solve problems, and take initiative in test execution to elevate team performance and foster collaboration. • Coordinated with producers and engineers to ensure project requirements were executed and delivered.• Conducted analytics testing to validate relevant BI metrics and trained team members to utilize analytics testing tools.

• Wrote and executed test plans for web and mobile application testing on Windows, macOS, iOS, and Android platforms, while writing, compiling, and assigning bugs.

• Produced and hosted a weekly 3-hour radio program and processed new music arrivals for the station.• Worked with the station's Loud Rock Director to perform administrative duties.