Jason Ely Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Effectively defined, scoped, and staffed complex web and application design projects, ensuring accurate alignment with project requirements and successful delivery
• Developed industry-specific UX Heuristics for retail, loyalty, government, hospitality and healthcare to drive new business opportunities and strengthen relationships with existing partners
• Facilitated requirements gathering sessions with senior-level clients to comprehensively understand their business goals and objectives, establishing key design principles to guide project success

Chicago, Illinois, United States

• Collaborated with a Fortune 5 client to design the user flow and interface of a new chatbot, streamlining customer interactions and reducing reliance on customer service representatives
• Provided leadership and mentorship to a team of UX designers and researchers, guiding them in achieving project goals and professional development objectives
• Conducted and facilitated focus groups to gather user insights, and synthesized findings into comprehensive reports for clients

Greater Chicago Area

• Played a key role in the build-out and user interface design of the social-gaming web application 'SuperBetter', which was developed by noted TED speaker Jane McGonigal and released at SXSW
• Developed and coded the business website for Hugh Acheson, renowned restaurateur, 'Top Chef' personality, and James Beard award-winning chef, ensuring a user-friendly and visually appealing online presence

Chicago, IL

• Designed and developed innovative recruiting products for approximately 100 Fortune 500 companies, including Johnson & Johnson, Microsoft, Spotify, Toyota, and Adobe
• Collaborated cross-functionally with product, engineering, and marketing teams to define and execute high-impact projects, ensuring alignment, consistency, and successful outcomes
• Directed user research, design, and prototyping efforts within the design team, ensuring the creation of cohesive user experiences across multiple products and platforms resulting in an increase in the Net Promoter.
• Personally led the redesign of mobile applications to meet accessibility guidelines and align with established design system standards, increasing downloads by 30% in 3 months
• Oversaw the development of a comprehensive corporate design system aimed at enhancing accessibility, streamlining the prototyping process, and accelerating development cycles
• Formulated and effectively communicated a compelling long-term design strategy and user-centric vision, aligning stakeholders and guiding the direction of design initiatives

Greater Chicago Area

• Directed and managed the User Experience Team, overseeing user research, design, and front-end development activities to ensure the delivery of high-quality products
• Introduced a new company-wide project workflow by implementing Design Sprints, collaborating with members from Marketing, IT, Product, and Senior Leadership to streamline project processes and foster cross-departmental.
• Directed a complete product redesign, resulting in a significant increase in our paid customer base from 40,000 to over 60,000 within a span of two years. Additionally, successfully elevated the Net Promoter Score.
• Led the comprehensive overhaul of four mobile applications (two iOS, two Android), resulting in an impressive 84% increase in mobile payrolls processed within the first year
• Collaborated closely with Product Managers, Business Analysts, and Product Owners to define project requirements, establish acceptance criteria, outline definitions of ready and done, and ensure successful User.
• Appointed to both the company's Leadership and Culture teams, representing our organization within the broader framework of our parent company, Paychex

Greater Chicago Area

• Accountable for overseeing all aspects of design and usability for the $3 billion Home Services brand
• Managed a team of junior designers to successfully implement a new design language across the entire website, ensuring consistency and adherence to brand guidelines
• Designed and implemented a new portable scheduling tool across multiple company property websites, resulting in an 11% increase in online scheduling appointments
• Redesigned the website, incorporating larger and improved imagery, integrated customer testimonials, and enhancing the overall user experience for increased engagement and satisfaction

Rockford, Illinois Area

• Led and supervised a cross-departmental team, including company ownership, in executing a comprehensive top-to-bottom UI/UX overhaul of the popular deals site
• Designed and implemented significant changes to community forums, homepage, merchant pages, search functionality, and site navigation, resulting in a substantial increase in the registered user base from 600,000 to.
• Converted the website to a table-less CSS layout, enhancing flexibility for product growth by effectively separating content from layout, thus improving scalability, platform portability and maintainability
• Conducted extensive beta testing over a two-year period to gather feedback and make iterative improvements aimed at enhancing the overall customer experience on the website
• Member of the company leadership team responsible for developing new user-facing content initiatives, including the implementation of 'Top Deals' and the creation of a comprehensive store coupon database, aimed at.

Cleveland/Akron, Ohio Area

• Selected to lead the redesign and ongoing maintenance of two of the company's top three properties, Blue Mountain and eGreetings
• Collaborated closely with developers, Quality Assurance (QA) teams, and Project Managers (PMs) to seamlessly integrate the Blue Mountain site into the existing back-end architecture
• As the lead designer, spearheaded a co-branding initiative between American Greetings and Yahoo! in 2003, ensuring seamless integration of both brand identities
• Supervised a team of freelance designers during the redesign of the flagship American Greetings website in 2004, ensuring the successful implementation of the new design
• Led an initiative to transition all company properties to CSS-based design, enhancing consistency, efficiency, and maintainability across the board
• Art directed the new design for Blue Mountain in 2005, ensuring a fresh and engaging user experience while maintaining brand identity and usability

San Francisco, California, United States

• Collaborated with project managers at Excite, developers in San Diego, and in-house artists to orchestrate a comprehensive redesign of the website in 2000. This involved redesigning all pages, navigation, forms, and.
• Led the design efforts for the sign-up and join process across three properties following the transition to a pay model in 2001, following the acquisition by American Greetings

San Francisco, California, United States

• Joined Creditland as a designer and programmer, where I played a key role in the successful public launch of the consumer-credit marketplace
• Rapidly promoted to the role of Marketing Art Director, entrusted with leading the creation of email campaigns, newsletters, banner advertisements, co-branded microsites, and landing pages

San Francisco, California, United States

• Developed, designed, and coded the front-end HTML and CSS for the company's custom real-time business simulation, utilized at seminars to train Fortune 500 companies. Additionally, contributed to the development of the.

Indianapolis, Indiana Area

MOS: 2531 - Field Radio Operator

Bachelor Of Arts - Ba, Telecommunications

Activities and Societies: Yearbook, Newspaper, Student Government, Intramural Football & Basketball

Continuing Studies

Activities and Societies: Served as Teaching Assistant for JavaScript classJavaScript and Interface Design

Certification, Continuing Studies

CSS and Flash

A-E / Conservatory, Improvisation