• Responsible for the management and training of 12 call center associates handling post sale calls related to status, troubleshooting, cost and product issues• Focused on KPI and standards of performance to guarantee the productivity of each CSR and the department as a whole • Developed Process and Procedure’s related to call monitoring and use of internal systems• Oversaw the compliance to all company standards including credit approvals and re-orders• Created and implemented employee recognition programs to improve morale and increase performance

• Promoted to top level assistant store manager within the division and selected to join and run a new Marketplace location building its opening year to an excess of 1 million dollars per week in sales• Focused on P&L performance in relation to shrinkage and increased overall profits.• Led marketing campaigns within the store to drive customer focused events.• Oversaw the compliance to all company standards to include union and non-union employees• Taught new processes and procedures for key departments during district standards meetings to district and division Leaders

• Improved the corporate partnership of 50+ accounts by introducing products and solutions that best fit the customer needs and grew sales year over year. • Actively managed accounts to optimize product sales through the development of call trackers, business plans and sales strategies.• Generated new ideas, in collaboration with engineering and management that increased team engagement and performance.• Created daily post-call reporting, providing open lines of communication across the sales team.• Recognized as the Top Innovative Sales Representative in the territory for increasing the number of Customers using Web based ordering.

• Managed and developed a customer base within a specified territory introducing new products while discovering true market share to achieve a corporate sales goal of 20% growth • Exceeded 1st 6 months sales goal 25% by relentlessly presenting new products and solutions to existing customers and generating 3 new customers per month.• Strategically developed a plan to optimize sales within a specified territory averaging 11 calls per day and $11,000 in sales.• Communicated daily with local and area distribution managers to discuss opportunities to grow market share strategically based on customer needs.• Completed post-call reports immediately after speaking with a customer to provide complete visibility into what was discussed during the meeting.• Recognized for developing “Call Planner Template” that was used throughout the field to log call activity and follow up actions.• Selected to a team of Sales Representatives that led discussions during monthly sales meetings.

• Assisted with the recruiting of new sales agents building the overall size of the district sales team to generate more activity and sales.• Trained and mentored new sales agents to ensure continuity within the district and provide knowledge of current insurance policies and legal documentation.• Generated new accounts and clients with an aggressive strategy of 15 customer calls per day.• Analyzed customer needs, presented solutions and added value through the delivery of multiple policies.• Retained business through policy renewals and increased revenue by selling additional accessories.• Assisted customers with the filing of insurance claims from submission to payment to solidify renewals through outstanding customer service.• Achieved Aflac Triple Crown Award for meeting 1st year sales expectations resulting in an invitation to a recognition conference in Atlanta, GA.

• Directed the daily operation of a $2.3 million-dollar casual dining restaurant, overseeing 2 Managers and up to 100 employees.• Focused on P&L performance in relation to monthly/yearly budgets to increase overall profits.• Led marketing campaigns to drive events, fundraising, school tours in the local area.• Oversaw the compliance of all documentation for new hires to ensure eligibility of employment and the correct certifications of staff to protect company liability.• Developed and implemented service level performance measurements for all staff members to set expectations for each responsibility.