Jason Fancher Email & Phone Number

Michigan City, Indiana, United States

• Oversaw day-to-day store operations to foster efficient and profitable operations.
• Analyzed sales data to identify areas of improvement and developed strategies to increase year-over-year revenue by 30%.
• Developed a customer service program to ensure consistent, high-quality service with a 98% satisfaction rating.
• Interviewed and hired prospective employees according to team needs.
• Led a team of over 40 associates on procedures to increase productivity and efficiency by 20%.
• Reduced inventory variance by 5% and identified supply needs and loss points.

Michigan City, Indiana, United States

• Oversaw day-to-day store operations to foster efficient and profitable operations.
• Analyzed sales data to identify areas of improvement and developed strategies to increase year-over-year revenue by 30%.
• Single-Month Sales Awards ranging from $200k to $1,000,000.
• Developed a customer service program to ensure consistent, high-quality service with a 98% satisfaction rating.
• Interviewed, hired, and onboarded prospective employees according to team needs.
• Led a team of over 40 associates on procedures to increase productivity and efficiency by 20%.

Traverse City, Michigan, United States

• Exceeded expectations as a trainer, mentor, and leader of over 40 associates on best practices in customer service, sales techniques, and problem-solving skills.
• Organized 30% more effective schedules and delegated assignments to appropriate staff members for optimum productivity.
• Adapted to demand and shifting priorities in a fast-paced work environment.
• Increased team sales by 25%, and profitability by 35% with effective coaching on conversational strategies and closing techniques.
• Verified weekly deliveries of over 2,000 units were unloaded, sorted, counted, and put away promptly.
• Resolved escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities with professionalism and empathy.

Lansing, Michigan, United States

• Guided employees through regular OSHA safety inspections, covering protective equipment and operational procedures.
• Coached team members through daily workloads, empowered training, and motivational strategies.
• Managed inventory by tracking stock and demand, optimizing levels with a balanced approach.
• Implemented tracking and reporting systems, keeping senior leadership informed of business trends.
• Monitored metrics of different sales portals, completing weekly reports and sales analytics for senior managers.
• Achieved high customer satisfaction rates with problem resolution and feedback loops.