Jason Fancher Email & Phone Number

Michigan City, Indiana, United States

• Oversaw day-to-day store operations to foster efficient and profitable operations.• Analyzed sales data to identify areas of improvement and developed strategies to increase year-over-year revenue by 30%.• Developed a customer service program to ensure consistent, high-quality service with a 98% satisfaction rating.• Interviewed and hired prospective employees according to team needs.• Led a team of over 40 associates on procedures to increase productivity and efficiency by 20%.• Reduced inventory variance by 5% and identified supply needs and loss points.

Michigan City, Indiana, United States

• Oversaw day-to-day store operations to foster efficient and profitable operations.• Analyzed sales data to identify areas of improvement and developed strategies to increase year-over-year revenue by 30%.• Single-Month Sales Awards ranging from $200k to $1,000,000.• Developed a customer service program to ensure consistent, high-quality service with a 98% satisfaction rating.• Interviewed, hired, and onboarded prospective employees according to team needs.• Led a team of over 40 associates on procedures to increase productivity and efficiency by 20%.• Reduced inventory variance by 5% and identified supply needs and loss points.

Traverse City, Michigan, United States

• Exceeded expectations as a trainer, mentor, and leader of over 40 associates on best practices in customer service, sales techniques, and problem-solving skills.• Organized 30% more effective schedules and delegated assignments to appropriate staff members for optimum productivity.• Adapted to demand and shifting priorities in a fast-paced work environment.• Increased team sales by 25%, and profitability by 35% with effective coaching on conversational strategies and closing techniques.• Verified weekly deliveries of over 2,000 units were unloaded, sorted, counted, and put away promptly.• Resolved escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities with professionalism and empathy.• Analyzed customers' requests and researched records in various databases to best meet the needs of each individual and to ensure correct responses to their request(s).

Lansing, Michigan, United States

• Guided employees through regular OSHA safety inspections, covering protective equipment and operational procedures.• Coached team members through daily workloads, empowered training, and motivational strategies.• Managed inventory by tracking stock and demand, optimizing levels with a balanced approach.• Implemented tracking and reporting systems, keeping senior leadership informed of business trends.• Monitored metrics of different sales portals, completing weekly reports and sales analytics for senior managers.• Achieved high customer satisfaction rates with problem resolution and feedback loops.