Jason Fardo Email & Phone Number

Greater San Diego Area

• Training and leading of all QA engineers for the Centers of Excellence organization, which develops all internal software and processes, working closely with the business unit and all parties involved in software enhancements.• Daily check-ins with junior QA engineers, offering suggestions and advice to navigate a fast-paced environment with high turnover and unlimited learning opportunities.• Testing of identity store and merge of all banking brands into one Axos site.• Testing of account enrollment rules engine using Experian, Fraud Links internal database, Jack Henry, Marketo, Mitek, Qualifile, Office of Foreign Assets Control (OFAC) compliance, IP intelligence, Intelligent Search Technology (IST) watch list.• BofI Federal Bank rebrand to Axos Bank, including responsive design.• Conversion of 80,000 Nationwide Bank accounts to new Axos-branded site.• Desktop to Mobile to Desktop (DMD) project, using OTP to transition the user between mobile device and computer.• Testing of conversion from WiseBanyan acquisition to Axos Invest, including verification of Axos Invest mobile app.• Testing of Salesforce updates and enhancements.• Familiar with Testim automation software, specifically for Salesforce, though I rarely create scripts, and mostly review current scripts written by others.Products:Jack Henry Banking SilverLake Xperience, Mitek, BrowserStack, Postman, Atlassian Confluence, Figma, InVision, Marketo, Microsoft App Center (HockeyApp), Salesforce, Marketing Cloud, Five9 Cloud Contact Center Software, Glance Cobrowse, Live Chat, Testim.

Greater San Diego Area

• Led the transition from Common Formulary app to BD HealthSight™ Data Manager app, which closes gaps and create seamless visibility across BD medication management solutions, such as BD Pyxis™ dispensing and BD Alaris™ infusion solutions.• As a part of the Technology Solutions, Core Services team, led an onsite and distributed (Mexico and India) team of test engineers for BD HealthSight™ Data Manager, a hosted, cloud-based portal that provides a single platform to centralize management of device formularies, normalize medication data to enable analytics and benchmarking as well as simplify implementation and formulary maintenance.• Responsible for day-to-day testing activities, deployments, delegation of tasks, creation and approval of documentation, test strategy, test case creation and execution, using Microsoft Visual Studio, Team Foundation Server (TFS), Test Manager (MTM), SQL, SAP, SharePoint, vCommander, Swagger, HttpMaster, Burp, Octopus Deploy.

Greater San Diego Area

• Led all QA efforts for a new TurboTax social proof AWS hosted marketing application built by the Social Strategy and Digital Communications team, using Sauce Labs and VMware for testing.• Identified organizational goals and critical success factors by focusing on both internal and external customers, using customer feedback to implement continuous improvements.• Mentored all software engineers and developers involved in project, all of which were co-ops, helping to transition to full-time employees in whatever role in whatever company they chose to move on to, whether internal or external.

Greater San Diego Area

• Led testing of TurboTax Benefit Finder, now a $10M product, and TurboTax Deduction Finder apps, which utilized a responsive design architecture.• Led experimental product testing initiatives for the TurboTax team.• Led testing of Lacerte Mobile Connect, a pilot app for ProConnect Tax Online and the professional tax and accounting division’s first mobile app, currently being used by 10,000+ tax firms.• Created QA standards, processes, controls, test cases, test metrics, and documentation for the organization to follow.• Managed end-to-end user experience, including QA of content, functionality, usability and user experience of all marketing websites targeting professional accountants and tax preparers.• Developed and implemented the quality assurance department for a newly formed team, using Development, QA, Staging, and Production environments for all testing of web and mobile applications.• Managed launches of promotions and other marketing initiatives, plus updates and redesigns, using a mixture of manual testing and automation through Selenium.• Maintained and monitored Google and Omniture tools in order to maintain a problem-free experience to end users.• Facilitated customer-focused workshops by coaching new employees, co-ops, and existing employees, teaching design-thinking and innovation using Lean Startup principles.• Interviewed customers and other small business owners in order to gain insight to customer needs, then implementing product changes through rapid experimentation.• Tested and verified all company-approved funny cat videos, breaking a long-standing record of 6 months between scratches.• Coached startups and entrepreneurs at South by Southwest (SXSW) Interactive’s Startup Village in 2012, 2013, 2014. Coaching consisted of brainstorming ideas, discussing product direction, and giving overall opinion of ideas and/or products.

Greater San Diego Area

• Developed and implemented a new quality assurance department for a creative digital agency, creating standards, processes, and controls for the entire organization.• Managed end-to-end user experience, including QA of content, functionality, usability and user experience of 100+ client websites (Sunkist, Wolfgang Puck, Jenny Craig, California Avocado Commission, plus a variety of home builders and resorts).• Working closely with the Chief Technology Officer and Director of Engineering, successfully established an offshore development team in order to take on more projects.• Created a complex virtual machine testing environment consisting of 50+ variations of operating systems.

Sacramento, California Area

• Wrote and executed test plans and test cases to perform functional, installation, browser compatibility, load, stress, and performance testing across 20 websites and a back office database system.• Designed, managed, and executed automated testing scripts, using SQABasic and VBScript.• Managed WebTrends server installs, maintenance, reports, and analysis.• Managed search engine optimization (SEO) of all websites that helped to significantly increase customer traffic and sales.

Sacramento, California Area

• Developed and implemented a new quality assurance department for Tyco’s Internet Technology Group (iTG), creating standards, processes, and controls for the entire organization.• Wrote and executed test plans and test cases to perform functional, installation, browser compatibility, load, stress, security, and performance testing across dozens of applications and websites worldwide.• Designed, managed, and executed automated testing scripts, using various open source testing tools.• Built and maintained Windows and Linux servers for the testing environment.• Handled help desk support via email and telephone in order to troubleshoot issues that end-users would experience while using the product.• Performed advanced troubleshooting and support for Windows-based desktops and laptops used by approximately 75 end users.