Jason Faulconer Email and Phone Number
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Specialties: Salesforce.com advanced administration, CRM
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Vice President Of Client Service DeliveryOperatus Oct 2024 - PresentNew York, Ny, Us
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Avp Of DeliveryOsf Digital May 2024 - Oct 2024Quebec, Quebec, Ca -
Head Of Revenue Cloud DeliveryOsf Digital Feb 2023 - May 2024Quebec, Quebec, Ca
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Vice President Of Delivery, Original Shift, An Osf CompanyOsf Digital Aug 2022 - Mar 2023Quebec, Quebec, Ca
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Service Delivery Director, Original Shift, An Osf CompanyOsf Digital Jun 2021 - Aug 2022Quebec, Quebec, Ca
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Delivery DirectorSimplus Mar 2020 - Jun 2021Salt Lake City, Utah, Us -
Sr. Delivery ManagerSimplus Mar 2019 - Mar 2020Salt Lake City, Utah, Us
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Senior Principal Success ManagerSalesforce Apr 2017 - Feb 2019San Francisco, California, Us -
Senior ManagerAccenture Apr 2016 - Apr 2017Dublin 2, Ie -
Senior ManagerCloud Sherpas Aug 2015 - Apr 2016
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ManagerCloud Sherpas Aug 2014 - Aug 2015
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Senior ConsultantCloud Sherpas Aug 2013 - Aug 2014
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Salesforce.Com Product ManagerBain Capital Jul 2012 - Aug 2013Boston, Ma, Us -
Business Systems AnalystBain Capital Jan 2009 - Jul 2012Boston, Ma, UsWorked with all of the Bain Capital business units, fulfilling CRM support and analysis. Participated at various levels in all CRM technology related initiatives from inception to implementation and support. In this role, I was responsible for eliciting the business processes, gathering business and functional requirements, developing needs analysis, documenting functional / technical specifications and performing system / user acceptance testing around CRM initiatives.
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Sr. Business AnalystFidelity Investments, Hr Access Sep 2007 - Jan 2010Boston, Ma, UsIn this role, I am responsible for analyzing the needs of our service centers located in Paris, Madrid and London and contracting third party software vendors that meet these needs. Once contracted, I manage the project plan to implement the configuration and go live of the telephony software and case management tool being used. I am responsible for the business documentation leading up to the implementation (SRA and SDS) as well as all business requirements from our service center managers. -
Operations ManagerRetirement Services, Fidelity Investments Oct 2006 - Sep 2007As an Operations manager, I managed a team of associates who did daily reconciliation of transaction discrepancies within our clients 401k plans. My team balanced the daily/weekly/monthly contributions as well as distributions in accordance with SOX guidlines. I was also responsible for conducting yearly performance review sessions and weekly one on one meetings to discuss goals and gauge performance.
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Sr Business AnalystFidelity Investments Mar 2004 - Oct 2006Boston, Ma, UsWorking in Fidelity's institutional call center, I was responsible for creating and running daily call center metric reports. I participated in process improvement project focused on reducing call time and calls recieved. I played a central role in developing the First Call Resolution Metric in our call center.
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Integrated Operations AnalystFidelity Investments Jun 2003 - Mar 2004Boston, Ma, UsManaged a team of associates responsible for reconciling our customers data that was shared accross Fidelity's multiple product lines. I particpated and lead process improvement efforts to reduce cycle times for transactions processed in our group.
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Operations Team SpecialistFidelity Investments Aug 2000 - Jun 2003Boston, Ma, UsWorking in Fidelity's Definied Contributions back office, I was responsible for daily distribution activity for our large clients. Throughout the 3 years, I was promoted twice until I became a Team Specialist, indirectly managing a team of 5 associates processing distibution and tax transactions.
Jason Faulconer Skills
Jason Faulconer Education Details
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Hartwick CollegeGeneral
Frequently Asked Questions about Jason Faulconer
What company does Jason Faulconer work for?
Jason Faulconer works for Operatus
What is Jason Faulconer's role at the current company?
Jason Faulconer's current role is Vice President of Client Service Delivery @ Operatus.
What is Jason Faulconer's email address?
Jason Faulconer's email address is ja****@****ift.com
What is Jason Faulconer's direct phone number?
Jason Faulconer's direct phone number is (617) 516*****
What schools did Jason Faulconer attend?
Jason Faulconer attended Hartwick College.
What skills is Jason Faulconer known for?
Jason Faulconer has skills like Crm, Business Analysis, Salesforce.com, Management, Process Improvement, Business Process, Project Management, Saas, Leadership, Requirements Gathering, Product Management, Requirements Analysis.
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