Accomplished, talented, driven and passionate hospitality and catering professional, with 5* experience, whose specialities include outstanding customer service, General/Operations/F&B/Spa and Multi Site management, financially prudent budgeting, team leadership & motivation, training & development, and positive communication. I have considerable experience in producing highly accomplished hotels, restaurants & bars, spas, conferencing & events, and multi outlets through strong, fun, creative and innovative management. My record of success has been through increasing income, reducing costs (whilst improving quality), building strong stakeholder relationships, increasing guest satisfaction and retention, and creating an amazing work culture.Areas of Experience and Expertise Leadership and management of Front and Back of House, housekeeping, events and maintenance Pre-opening, General/Hotel/Operations Management, F&B and Spa/Leisure Management Budgetary targeted success (marketing, payroll, stocks and services) with profitable P&L performance Recruitment, training and staff development of FT/PT/seasonal staff with great retention Legislative audit 100% success including Health & Safety, finance, F&B, fire safety and COSHH Exemplary communication which has led to extremely successful stakeholder engagement Customer service excellence with superb guest satisfaction scores Fantastic guest retention and repeat custom through quality of provision and great staff integrity Team motivator through in-depth training, development and coaching producing outstanding quality Author, designer and implementer of KPI’s & SOP’s Development within Quality Management systems (e.g. ISO certification) Award winning teams: Best Spa in Europe – Hotel of the Year