Jason Fore Email & Phone Number

Santa Clara County, California, United States

San Ramon, California

• Oversaw IT operations across multiple regional offices, ensuring seamless management of endpoint devices and comprehensive IT infrastructure.
• Administered staff management processes from hiring to termination, actively guiding career development, conducting performance reviews, and setting team goals.
• Acted as Project Manager for diverse IT initiatives, including operating system upgrades, software deployments, office setups, and extensive infrastructure enhancements.
• Controlled an array of on-premises and cloud-based applications, enhancing functionalities in Office 365, collaboration tools, and network security, and effectively managing assets across endpoints including mobile.
• Maintained corporate assets, managing a wide inventory of hardware such as laptops, desktops, mobile phones, and multi-function printers.
• Participated actively in the Cybersecurity Council, evaluating ongoing and emergent security threats, ensuring proactive measures and solutions were consistently implemented.

San Mateo

• Initiated and optimized the automation of infrastructure provisioning and the application deployment process, significantly improving operational efficiency and the consistency of service delivery.
• Directed a skilled team of four in Service Desk operations, coordinating comprehensive IT management tasks including system administration for major corporate applications such as Exchange, SharePoint, Office 365, and.
• Boosted system reliability and network uptime by meticulously managing network monitoring tools and providing vigilant on-call support to swiftly resolve incidents and outages, thereby maintaining stringent SLA.
• Orchestrated the formulation and implementation of IT policies, conducted extensive SOX compliance audits, and oversaw inventory and software compliance efforts, strengthening vendor relationships and guaranteeing.

• Managed daily IT operations and led the development of a proprietary SaaS platform, increasing operational efficiency and data accessibility.
• Oversaw corporate IT services, enhancing data center operations and IT management for 2 remote locations.
• Spearheaded the development and lifecycle management of Asset Management software, aligning product capabilities with business goals.

• Responsible for managing the L1, L2, L3 and the Service Desk for several managed services clients throughout the US (2000+ users)
• Acted as the Service Delivery Manager for managed service clients
• Managing a staff of 8 direct reports in various positions including service desk, desktop support, and network administration
• Conducted interviews, reviews and terminations
• Project Manager for moving a data center and all infrastructure equipment
• Upgraded clients from Exchange 2003 to Exchange 2010

• Responsible for managing all major IT services for our corporate infrastructure.
• Project Manager for various IT implementations such as server implementations, UPS installations, server rack configurations, network cabling and system upgrades.
• Escalation point for all IT staff which included helpdesk, desktop support, and infrastructure.
• Maintained, installed and configured all Windows 2003 servers.
• Responsible for procuring all IT related hardware such as Dell servers, VPN, Cisco and various other equipment.
• Worked with several vendors to negotiate contracts for IT services and equipment.

• Responsible for creating and maintaining and deploying a base image for each workstation types for two offices.
• Responsible for repackaging, deploying and automating all desktop related applications utilizing the Altiris Suite such as PC Transplant, Deployment Server and Notification Server.
• Proactively monitored, reviewed, tested any new application/Operating System updates/patches for deployment into production and/or include into next new images.
• Provided suggestions and implemented solutions upon management approval for ongoing and maintenance of images for purpose of process improvement and better integration of applications to ensure workstation stability.
• Delivered and rolled out solutions to common issues reported by Helpdesk.
• Perform backend database (viEval, SydneyPlus, DM5) upgrades as needed.

• Responsible for creating Network Accounts for all new hires.
• Responsible for creating and maintaining phone and voicemail accounts.
• Responsible for resolving all technology related issues in a timely manner.
• Responsible for Help Desk escalations.
• Responsible for documenting procedures.
• Imaged PC’s using Altiris on as needed basis.

Criminal Justice/Law Enforcement Administration

Computer And Information Sciences

CompTIA A+, CompTIA N+, MCSA

Business Administration And Management, General