Jason Freeman Email & Phone Number

- Manage day to day operations of the Automated Adjudication System unit- Perform benefit timeliness and quality grading in order to meet US DOL standards - Review and implement changes made to UI law and regulations- Continue to perform functions detailed in the Group Supervisor section below

Russellville, Arkansas, United States

-Train and supervise Automated Adjudication System (AAS) staff in all areas of unemployment insurance benefit adjudication-Deliver work assignments, review and evaluate production reports-Interview and make hiring recommendations, monitor work performance-Address personnel matters including monitoring staff attendance, approving leave, scheduling training, disciplinary issues, etc.

-Apply state and federal employment laws and regulations in determining eligibility for Unemployment Insurance benefits-Independently adjudicate determinations at an expert level -Provide employers with insight into unemployment law so they can ensure their policies and procedures are written in a way to reduce their unemployment charges-Review fact-finding forms and conduct additional investigations when necessary by communicating with the claimant and/or employer to address all relevant issues related to the decision

-Assisted claimants in completing the appropriate paperwork to apply for Unemployment Insurance benefits, apply for jobs, and other government programs -Interacted face-to-face and over the phone with claimants while servicing their claims-Worked in a web based claim management system, Microsoft Office, and other software

Russellville, Arkansas, United States

-Worked with Realtors, home buyers and sellers, loan officers, and others to ensure the closing process was completed on time and efficiently-Developed marketing strategies and promotional materials -Added new listings into the MLS for sellers and communicated with them to keep them updated and informed of all developments throughout the process