Jason Garza Email & Phone Number

Bellevue, Wa, Us

Leveraging ML/AI technologies to build smart features, enrich the customer experience, and develop the product strategy for ExpenseIt on Concur Expense

Redmond, Washington, Us

Managed sitewide platform infrastructure and policy compliance for Account.Microsoft.com (AMC), the Microsoft Account login and subscription management portal with over 80 million Monthly Active Users (MAU). • Accessibility champion, driving sitewide design for accessibility and shifts in team culture; reduced accessibility bugs by 96% and drove the team to achieve first place in the Accessibility Health Index rating across 765 teams in the division. • Organized and led a large-scale technical migration project across seven engineering teams to upgrade the backend platform for improved performance and engineering efficiencies

Redmond, Washington, Us

Capability & Engineering Team Lead for Microsoft Devices Reverse Supply Chain, providing technical leadership and business expertise to deliver complete, end-to-end solutions in a complex systems and business environment• Collaborated with internal and external engineering, launch readiness, and global operations teams to design, build, integrate and deploy a modern supply chain IT system built on SAP and cloud services• Leveraged BI data, stakeholder feedback and industry knowledge to drive enhanced features and operational improvements, creating a more consistent customer experience across support channels and reduce fraud costs, resulting in savings of over $10 million/year• Worked with stakeholders across the organization to rearchitect the device warranty management service to improve warranty liability tracking and reporting of eligible reimbursement claims with our third-party warranty underwriter, increasing revenue by $14 million in the first year• Drove the high-level system architecture, data requirement and project scope to enable an order tracking feature to improve the customer support experience and reduce operations costs by $2 million/year

Redmond, Washington, Us

Reverse Supply Chain System Readiness team manager, responsible for overseeing effective system feature/capabilities development, and master data configuration to enable reverse supply chain operations and logistics for Microsoft entertainment, tablet and mobile devices.• Successfully streamlined, simplified and automated reverse supply chain product introduction data setup and testing activities by 91%, reducing resource requirements from 640 hours to 50 hours.• Worked with operations managers and data scientists to revamp KPI and metrics reporting for reverse supply chain operations, deliver repair operations and product introduction dashboards• Drove internal efficiencies to improve cross-team collaboration by introducing feature backlog management, product/ life cycle management, program reviews and data change control processes.• Collaborating with finance and policy teams to set pricing on post-warranty hardware support products and services• Working with external worldwide logistics partners to setup new operation sites and expand services to new markets

Bellevue, Wa, Us

Senior Project Management consultant to Microsoft's Interactive Entertainment Business division.• Managed the redesign of the Xbox Service Order Management customer portal, which streamlined the customer experience, cut the number of process steps by 60%, and improved user satisfaction.

Redmond, Washington, Us

Responsible for creating and executing on feature development to help drive growth in Bing Search query market share and increases to overall engagement for 400 million users on MSN and MSN Mobile.• Conducting SWOT and competitive analyses, paired with market research to develop MSN mobile apps • Bringing together business managers, usability research teams, media, advertising and marketing groups to help define usage scenarios, content selection, product goals, feature sets, and release requirements to ensure excellent launch reception and user retention• Writing feature specs and user documentation, planning project schedules, managing virtual teams during the development cycle and communicating status of multiple, simultaneous projects• Devising on-boarding and site migration strategies, seeking cost effective, time critical and user friendly solutions for major OEM/Telecom distribution partners with over 50 million customers, achieving a 40% migration and 3-month retention rate goal.• Lead author of a strategic vision plan outlining long-term enhancements to the MSN portal.

Buffalo, New York, Us

Managed live site engineering, onboarding and maintenance of the Windows Live Personalized Portal (My.live.com) and OEM/Telecom Distribution Partner Portals (partner.live.com)• Drove weekly, on-going communications with 5 major OEM/Telecom partners and served as single point of contact for live site issues in order to coordinate timely response and resolution to partner satisfaction• Guided partners through on-boarding/certification processes and provided consultation on content selection, site layout and trend analysis of usage metrics for retail and commercial market segments • Presented technology, process, and features overviews to partner executives at Quarterly Business Reviews (QBR), delivering comprehensive analysis to help partners understand business impact• Coordinated activities of internal/external development teams, while keeping track of deliverables and project schedule to ensure customer satisfaction and adherence to contracts

Buffalo, New York, Us

Business Analyst working with CSS IT to develop and improve upon reporting tools and gathered metrics for Xbox 360 launch• Evaluated call center applications and taxonomy to identify weaknesses in reports and recommend modifications to provide more effective metrics• Reported on call center operational metrics and quantifying costs to assist Xbox product group in identifying user issues with greatest ROI on resolution.

Redmond, Washington, Us

FTE role working with worldwide regional representatives, internal IT groups, vendors, and business stakeholders throughout Microsoft to develop and support internal financial governance applications.• Provided process and work flow analysis for a Finance IT tools globalization initiative and helped internal auditors prepare for Sarbanes-Oxley (SOX) process reviews. • Evangelized product features and provided training to core internal user groups• Mapped core AP processes for control and compliance to internal audit requirements, detailing customer pain points, risk assessments and automation opportunities.

Mba, Finance

Ba, Business Administration - Management