Jason Gayle Email & Phone Number

Oakville

• Facilitate IT process improvement through the creation of technical knowledge and training• Deliver IT solutions to both onsite and remote clients collaborating with the managers• Supervised system installation and implementation• Oversee all IT issues while reporting directly to CIO• Troubleshoot, research, diagnose, document, and resolve technical issues in Azure and office 365 infrastructure• Manage network infrastructure and tech inventory (tracking/tagging/ordering/end of lease)• Spearhead solutions to move on-prem servers to the cloud• Foster personal capabilities through training and projects for REFAS employees• Mentor/ assist with end-user training on all supported systems (phishing, internal apps)• Leverage security enforcement and prevention

Toronto, Canada Area

• Collaborated with the team for excellent customer service, technical troubleshooting, and problem resolution• Oversaw operations of multiple business units, managed direct reports in all processes of project execution and personal development• Created detailed project plans with department leads to identify project tasks dependencies, risk, and assumptions• Ensured appropriate collaboration between teams and project plans• Supervised programs as a consultant/ project manager for Client Service Teams• Implemented standard operating procedures for efficient business operations• Spearheaded as front line/triage expert support to end-users for all support issues• Analyzed reports to point opportunities and wins for Field Management• Maintained a high level of efficiency across all programs within Client Operations

Toronto, Canada Area

IT Contractor at Dumas Contracting LtdWeb development project

Toronto, Ontario, Canada

• Evaluated information, reconciling conflicts, and distinguishing user requests • Identified requirements using different tools and analysis• Suggested realistic and feasible technical solutions to improve efficiency• Executed assignments using time management strategies and the highest quality standards• Demonstrated ownership and accountability for project deliverables• Managed multiple projects in the best interests of clients and the company• Assisted in the timely management of projects through daily status meetings and task tracking• Assisted to develop, work on and implement the JIRA Service Desk through the entire department• Worked on tickets from the operations team with a quick turnaround of fewer than 72 hours for each task

Toronto, Canada Area

• Designed and implemented 3PL Data Warehousing platform DATAX Footprint for Warehouse systems.• Organized, supported, and resolved incidents on the internal application SHIP+ daily operations web tool. • Build and design MS SQL database for C# application operator dashboards. • Remote support; PC Anywhere, LogMeIn, Windows RDP, and VPN.

• Team Lead for Support and Asset management across HBC brands (Zellers, The Bay, and HBC Offices)• Provide 2nd-level network and desktop support across all offices and stores in the GTA.

Computer Programming

Enterprise Network Engineer

Education record

Cloud Computing and Engineer -the study of Azure, AWS, and Google cloud infrastructures