Coke One North America - A Coca-Cola System IT Services Company.

Responsible for:-End-to-End Customer/Guest Experience Design & Execution-Market Definition & Technology Strategy-Team Development & Resource Management-International Supplier & Vendor Relationships

For a leading commercial airline, Jason was responsible for user experience quality prior to the launch of the airline’s new loyalty program.•Validated user functionality to ensure business requirements were reflected on the airline’s online loyalty portal• Collaborated with technical partners to correct any technical discrepancies in the business requirements • Identified areas for improvement regarding user experience and business requirements definition and developmentFor a national retail bank, Jason was responsible for improving customer experience efficiencies and streamlining processes within the bank’s call center operations.• Improved average agent handle time by organizing and segmenting banks customers into service tiers • Designed new call center customer service processes to enhance customer retention and call center SLAs• Realized over $1.3 million in savings by implementing new technology and reengineering call center processes For a global insurance and investment management organization, Jason was responsible for defining and leading the digital business strategy and project execution for the release of the company's new online portal.• Analyzed industry feedback on the company's web presence and online portal to develop areas for improvement• Collaborated with digital business executives to define and implement the future state user experience strategy• Managed and led the business requirements gathering efforts across various business units

Diamond was acquired by PwC in 2010

• Developed innovative supply chain management strategies for a major global telecommunication organization • Identified and corrected inefficiencies in a prominent music company’s service line agreements• Assisted in information technology and operational due diligence procedures for private equity transactions

• Facilitated national equipment audits to locate and track lost company assets with a 90% retrieval rate • Serviced major Coca-Cola accounts on the national and local levels